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- Tasks: Maximise income collection and support customers in managing their rent arrears.
- Company: Dynamic housing organisation focused on customer outcomes.
- Benefits: Hybrid working, weekly pay, and potential for role extension.
- Why this job: Join a motivated team making a real difference in people's lives.
- Qualifications: Experience in rent arrears recovery and strong communication skills.
- Other info: Temporary role with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced housing professional with a strong track record in income collection and arrears management? My Manchester based client is looking for a proactive and customer-focused Rent Arrears Specialist to join the team.
About the Role
As a Rent Arrears Specialist, you will play a key role in maximising income collection and supporting customers to sustain their tenancies. You'll take ownership of rent and service charge accounts across all tenures, managing cases confidently from initial arrears through to court action where necessary.
Key Responsibilities
- Proactively pursue rent arrears using a housing management system, ensuring prompt and effective action.
- Manage rent and service charge accounts up to court level for all tenure types across the organisation.
- Support with tenancy sign-ups, clearly communicating payment expectations and required rent in advance.
- Work directly with customers to secure sustainable payment arrangements and maintain consistently high income collection rates.
- Provide advice, support, and guidance on rent responsibilities and arrears prevention.
- Collaborate with internal teams to resolve issues and promote positive tenancy outcomes.
You will bring:
- Recent experience in rent arrears recovery, ideally using a housing management system.
- Experience working within social housing or commercial housing environments.
- Strong knowledge of arrears processes, legislation, and income management best practice.
- Excellent communication skills with a customer-first approach.
- Confidence handling complex cases and progressing them through formal recovery stages when required.
Why join my client?
You'll be part of a supportive, motivated team committed to delivering great outcomes for our customers and ensuring financial stability across the business.
Hybrid
Initially a temporary role 1-3 months with possibilities of extension.
Weekly pay
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Rent arrears specialist in Manchester employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent arrears specialist in Manchester
✨Tip Number 1
Get to know the company before your interview. Research their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to rent arrears management and customer service. We want you to feel confident and ready to showcase your expertise!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your enthusiasm and helps you determine if the role is a good fit for you. Think about what you want to know regarding their approach to income collection.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows your professionalism!
We think you need these skills to ace Rent arrears specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income collection and arrears management. We want to see how your skills match the role of a Rent Arrears Specialist, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers sustain their tenancies and how your proactive approach can benefit our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves working directly with customers, make sure to highlight your excellent communication skills. We love candidates who can convey complex information clearly and maintain a customer-first approach.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you on our radar quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays Technology
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears processes and legislation. Familiarise yourself with the housing management system mentioned in the job description, as being able to discuss it confidently will show that you're prepared and serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed rent arrears or supported customers through tenancy issues. This will help demonstrate your hands-on experience and problem-solving skills, which are crucial for this position.
✨Customer-First Mindset
Since the role emphasises a customer-focused approach, think about how you can convey your commitment to helping tenants. Be ready to discuss how you've built positive relationships with customers in the past and how you plan to do the same in this role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, challenges they face in income collection, or how success is measured in the role. It shows your genuine interest and helps you assess if the company is the right fit for you.
