At a Glance
- Tasks: Lead a dynamic team to deliver a major housing CRM project and ensure successful implementation.
- Company: Join a forward-thinking organisation focused on impactful housing solutions.
- Benefits: Competitive pay, flexible working hours, and opportunities for professional growth.
- Other info: Hybrid work model with a focus on collaboration and accountability.
- Why this job: Make a real difference in housing management while developing your project management skills.
- Qualifications: Experience in leading large-scale system implementations and managing cross-functional teams.
Currently looking for a Programme Manager to support a Programme in the final stages of build and development. The project is approx. 62% complete. Functional testing by the business is underway, with phases of E2E testing, cut over & business continuity planning and testing and end user training due to take place in summer. With a Go Live date scheduled for mid-October 2026. Following the launch there will be a period of hyper care and then a roadmap of development for delivery.
Key deliverables for the role:
- Rapidly develop a high‑level understanding of the programme to add value to the core delivery team, with a strong focus on identifying, managing, and mitigating key project risks.
- Build effective working relationships with steering group and senior stakeholders to proactively surface and resolve concerns.
- Provide clear, concise assurance to the Project Board on delivery status, decisions, and risk impacts, enabling timely and informed action.
- Working alongside the suppliers, prepare and deliver Steering Group and Project Board reports that provide the right level of clarity, assurance and oversight of progress.
Key experience for the role:
- Demonstrates the ability to lead cross-functional teams, including internal staff and external consultants.
- Fosters a culture of accountability and collaboration, driving team performance and cohesion in dynamic project environments.
- Skilled in engaging senior leadership, operational teams, and external partners.
- Able to translate complex technical concepts into clear business language for non-technical stakeholders, facilitating informed decision-making and project assurance.
- Proven experience in leading large-scale system implementations, with a track record of delivering complex programmes - especially those involving ERP, CRM, or housing management systems.
- Ability to navigate multifaceted project environments and drive successful outcomes.
- Deep understanding of system architecture, integration points, and data migration challenges.
- Skilled in critically evaluating supplier technical solutions to ensure they align with organisational goals.
- Applies comprehensive knowledge of regulations (e.g., GDPR, data security standards) to guarantee compliance and audit readiness throughout system implementations.
- Expertise in managing third-party vendors, including negotiating service-level agreements (SLAs), monitoring performance, and ensuring contractual compliance.
- Builds collaborative relationships while maintaining accountability, ensuring that supplier contributions support project objectives and timelines.
Programme Manager (Housing - CRM) P/T in Manchester employer: Hays Technology
As a Programme Manager with us, you will thrive in a dynamic and supportive work culture that prioritises collaboration and accountability. Our hybrid working model allows for flexibility, with just one day a week required in the North West, enabling you to balance your professional and personal life effectively. We are committed to your growth, offering opportunities to lead impactful projects while ensuring compliance and innovation in housing management systems.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager (Housing - CRM) P/T in Manchester
✨Tip Number 1
Get to know the company and its culture before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your STAR technique for answering competency questions. Structure your answers around Situation, Task, Action, and Result to clearly demonstrate your experience and how it relates to the role of Programme Manager.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company and the role. They might share valuable insights that can give you an edge during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can keep you top of mind. And remember, apply through our website for the best chance at landing that Programme Manager gig!
We think you need these skills to ace Programme Manager (Housing - CRM) P/T in Manchester
Some tips for your application 🫡
Know the Programme Inside Out:Before you start writing your application, take some time to really understand the programme and its current status. This will help us see that you’re genuinely interested and can hit the ground running.
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the role. Highlight your experience with CRM systems and project management, and don’t forget to mention any relevant achievements that align with the key deliverables we’re looking for.
Showcase Your Stakeholder Skills:We want to know how you build relationships with stakeholders. Share examples of how you've engaged with senior leadership and managed cross-functional teams in your previous roles. This is crucial for the Programme Manager position!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hays Technology
✨Know the Programme Inside Out
Before your interview, make sure you thoroughly understand the programme's current status and key deliverables. Familiarise yourself with the project timeline, especially the Go Live date and the phases of testing. This will help you demonstrate your ability to rapidly develop a high-level understanding of the programme.
✨Build Relationships with Stakeholders
During the interview, highlight your experience in building effective working relationships with senior stakeholders. Share specific examples of how you've proactively surfaced and resolved concerns in past projects. This shows that you can engage with steering groups and provide clear assurance on delivery status.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience leading cross-functional teams. Talk about how you've fostered a culture of accountability and collaboration in dynamic environments. This is crucial for the role, so emphasise your ability to drive team performance and cohesion.
✨Translate Technical Concepts Clearly
Since the role involves engaging non-technical stakeholders, practice explaining complex technical concepts in simple terms. Use examples from your past experiences where you successfully facilitated informed decision-making. This will demonstrate your ability to bridge the gap between technical and business language.
