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- Tasks: Lead problem management and drive stability in a modern IT environment.
- Company: Forward-thinking organisation investing in technology and service excellence.
- Benefits: Ongoing career development, training, and an enviable benefits package.
- Why this job: Be the key player in solving complex issues and improving IT systems.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a passion for root-cause analysis.
- Other info: Collaborative team environment with opportunities for continuous improvement.
The predicted salary is between 55000 - 65000 £ per year.
Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week? We're looking for a Lead Problem Analyst/Problem Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence.
As our Lead Problem Analyst/Problem Manager, you will:
- Own and lead Problem Management & Known Error activities within SLA and KPI timeframes.
- Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes.
- Troubleshoot application specific, hardware, and endpoint problems.
- Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities.
- Design automation to improve processes and reduce recurring incidents.
- Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds.
- Support end-user computing (EU devices, mobile, printers) as part of problem investigations.
- Work closely with the Head of Technical Services and wider IT teams to drive operational excellence.
If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you!
- Experience in IT support/problem management in a professional office environment.
- Strong troubleshooting and analytical skills with excellent attention to detail.
- Genuine passion for root-cause analysis and long-term issue eradication.
- Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments.
- Ctrix or Azure Virtual Desktop.
- Ability to prioritise effectively and take full ownership of tasks.
- Collaborative team player who supports others and champions continuous improvement.
- Microsoft certifications or ITIL qualifications are advantageous but not essential.
Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Lead Problem Analyst/Problem Manager in Manchester employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Problem Analyst/Problem Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in problem management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex problems in the past.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, or forums to keep your knowledge fresh. This will not only help you in interviews but also show that you're genuinely passionate about continuous improvement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Lead Problem Analyst/Problem Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Lead Problem Analyst/Problem Manager. Highlight your experience in IT support and problem management, focusing on your troubleshooting skills and any relevant technologies you've worked with.
Show Your Passion: Let your enthusiasm for root-cause analysis shine through in your application. We love candidates who are genuinely passionate about solving complex issues and improving systems, so don’t hold back!
Be Specific: When detailing your past experiences, be specific about the problems you’ve solved and the impact you made. Use metrics where possible to demonstrate how you’ve driven stability and performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Hays Technology
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, Azure, and O365. Be ready to discuss specific problems you've solved in the past and how you approached them.
✨Show Your Analytical Skills
Prepare to demonstrate your troubleshooting and analytical skills. Think of examples where you've successfully identified root causes and implemented long-term solutions. This is your chance to shine!
✨Emphasise Collaboration
As a Lead Problem Analyst/Problem Manager, teamwork is key. Be ready to talk about how you've worked with others to drive operational excellence and support continuous improvement. Highlight any experiences where you’ve championed team efforts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the team faces or how they measure success in problem management. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.