At a Glance
- Tasks: Lead a high-performing IT support team and drive service excellence.
- Company: Join a growing organisation with a focus on innovation and security.
- Benefits: Competitive salary, potential for permanent role, and hands-on leadership experience.
- Other info: Based in Manchester with opportunities for career growth.
- Why this job: Shape IT services and make a real impact across the business.
- Qualifications: Proven experience in IT support and strong technical expertise.
The predicted salary is between 54000 - 54000 £ per year.
IT Support Manager - 6 Month FTC Salary - Up to £54,000 On-Site Requirement - Manchester Office
My Client is looking for an experienced IT Support Manager to lead the IT support function, reporting directly to the CTO.
The role will initially be on a 6-Month Fixed Term basis - with the potential to go Permanent.
This is a hands-on leadership role where you'll manage the support team, drive service excellence, oversee key technology suppliers, and provide third-line technical expertise across cloud, infrastructure, networking and security.
Key Responsibilities
Lead and develop a high-performing IT Support team.
Drive service delivery, SLAs, customer satisfaction and continuous improvement.
Manage vendors, contracts and technology partners.
Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation meet business and regulatory requirements.
What We're Looking For
Proven experience leading IT Support, Service Desk or IT Operations teams.
Strong Microsoft 365, Azure and infrastructure expertise.
Experience with networking, cybersecurity, vendor management and IT operations.
Knowledge of Cyber Essentials, ISO 27001, and IT security controls.
Excellent stakeholder engagement and problem-solving skills.
ITIL or relevant Microsoft/Cisco/Comp TIA certifications are desirable.
Join a growing organisation where you'll have the opportunity to shape IT services, strengthen security and compliance, and make a real impact across the business.
The role will be based in their Manchester Office, with occasional travel to other key sites.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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IT SUPPORT MANAGER in Manchester employer: Hays Technology
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Service Readiness Manager, you'll benefit from competitive daily rates and the opportunity to engage with diverse teams, enhancing your professional growth while ensuring the successful deployment of critical services. Our supportive culture prioritises employee development and provides a platform for meaningful contributions to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT MANAGER in Manchester
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Hays Technology that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT SUPPORT MANAGER in Manchester
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Hays Technology, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Hays Technology can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Hays Technology will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Hays Technology
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Hays Technology. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Hays Technology.
