At a Glance
- Tasks: Provide top-notch IT support to users in a fast-paced environment.
- Company: Join a dynamic team in a leading IT support function.
- Benefits: Competitive pay, hybrid work model, and opportunities for growth.
- Other info: Work in a collaborative environment with potential for career advancement.
- Why this job: Make a real difference by helping users solve tech issues every day.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 36192 - 40000 £ per year.
- Service Desk Advisor - 1st Line, Windows
- £market rate (Inside IR35)
- Hybrid/London ( 3 days onsite)
- 4 months
My client is seeking a 1st Line Service Desk Analyst to join a busy IT support function, providing technical assistance to end users across a fast-paced and business-critical environment.
Key
Requirements
Previous experience within an IT Service Desk, Helpdesk or End User Support position.
Strong customer service and communication skills with the ability to support both technical and non-technical users.
Experience troubleshooting Windows, Microsoft 365, user accounts, printers and mobile devices.
Confident managing incidents and service requests through a ticketing platform.
Ability to prioritise workloads and work effectively in a fast-paced environment.
Strong problem-solving skills with a proactive approach to issue resolution.
Experience working to SLAs and escalating complex issues where required.
Comfortable providing both remote and onsite user support on a shift pattern.
Collaborative approach and ability to work effectively across teams.
Nice to
Have
Experience within healthcare, regulated or business-critical environments.
Exposure to ITIL-based support processes.
Experience with Service Now or similar ITSM tools.
Knowledge of identity and access management processes.
Relevant IT certifications or technical qualifications.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Desk Advisor - 1st Line, Windows in London employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Advisor - 1st Line, Windows in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hays Technology. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hays Technology before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Advisor - 1st Line, Windows in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hays Technology:Your cover letter is your chance to shine! Tell us why you want to work at Hays Technology specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hays Technology!
How to prepare for a job interview at Hays Technology
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
