At a Glance
- Tasks: Provide hands-on and remote support in a fast-paced environment.
- Company: Join a dynamic team in a leading tech company.
- Benefits: Market rate salary, hybrid work, and career development opportunities.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a real impact by solving technical issues for users.
- Qualifications: Experience in 2nd Line Support and strong knowledge of Windows and Microsoft 365.
The predicted salary is between 31650 - 40000 £ per year.
- 2nd Line Support Engineer - Windows, Microsoft 365
- £Market Rate (Inside IR35)
- Hybrid/London (3 days onsite)
- 4 months
My client is seeking a 2nd Line Support Engineer to provide hands-on and remote support across a fast-paced, business-critical environment, acting as an escalation point for technical issues and supporting a wide range of end-user technologies.
Key Requirements
Experience in 2nd Line Support, Desktop Support or End User Computing.
Strong knowledge of Windows, Microsoft 365, laptops, desktops, printers and mobile devices.
Experience with Active Directory, Entra ID and user access management.
Good understanding of TCP/IP, Wi-Fi and network troubleshooting.
Experience supporting, configuring and deploying end-user devices.
Strong incident management and ticketing system experience.
Excellent troubleshooting, communication and customer service skills.
Ability to prioritise workload and manage issues through to resolution.
Comfortable providing both onsite and remote support on a shift pattern.
Nice to
Have
Experience in healthcare, regulated or business-critical environments.
Service Now or similar ITSM experience.
Microsoft Intune or Endpoint Manager exposure.
ITIL knowledge.
Relevant Microsoft, Comp TIA or ITIL certifications.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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2nd Line Support Engineer - Windows, Microsoft 365 in London employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Windows, Microsoft 365 in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Technology!
✨Direct Apply to Hays Technology
Let's not forget to apply directly through the Hays Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer - Windows, Microsoft 365 in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
