Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate schedules for housing repairs and maintenance, ensuring smooth service delivery.
- Company: Join a dedicated housing services team in the heart of Liverpool.
- Benefits: Gain valuable experience in social housing with opportunities for career growth.
- Why this job: Make a real difference in residents' lives while honing your organisational skills.
- Qualifications: Experience with scheduling tools like DRS and strong communication skills are essential.
- Other info: Fast-paced environment with an immediate start and supportive team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an organised and proactive Planner / Scheduling Support professional to join our housing services team based in Liverpool city centre. This role is critical in ensuring efficient allocation of repairs, maintenance tasks, and operative schedules to support smooth delivery of housing services to residents.
The ideal candidate will have experience within social housing or a similar environment and be confident using scheduling tools - particularly DRS (Dynamic Resource Scheduling) - along with wider housing management systems.
Key Responsibilities- Manage and coordinate daily schedules for operatives and contractors within the housing repairs and maintenance team.
- Use DRS to allocate work orders, optimise routes, and maximise resource efficiency.
- Monitor operative workloads, adjust schedules based on emergencies, delays, or tenant needs.
- Liaise with tenants to arrange appointments, confirm access, and provide updates on repairs.
- Work closely with repairs supervisors and customer service teams to ensure works are completed within KPIs and service standards.
- Maintain accurate records of jobs, progress notes, and outcomes within housing management systems.
- Support in reporting on performance, missed appointments, and schedule adherence.
- Handle urgent scheduling changes and re-prioritise tasks as needed throughout the day.
- Provide general administrative and planning support as required by the wider team.
- Experience using DRS (Dynamic Resource Scheduling) within a housing or maintenance environment - highly desirable.
- Strong knowledge of housing repairs processes and/or social housing operations.
- Excellent organisational and multitasking skills.
- Confident about using IT systems and able to pick up new software quickly.
- Strong communication skills when dealing with tenants, operatives, and internal teams.
- Ability to remain calm under pressure and handle fast-paced scheduling demands.
- Attention to detail and commitment to delivering a high-quality service.
- Someone reliable, proactive, and able to work independently.
- A team player who contributes positively to service delivery.
- Someone who is comfortable working on-site five days per week in a busy office environment.
Immediate start.
Planning Support Officer in Liverpool employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Support Officer in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the housing services team and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to planning and scheduling. Think about how your experience with DRS and housing repairs can shine through in your answers.
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've managed schedules or handled emergencies in the past. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Planning Support Officer in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing and scheduling tools like DRS. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our housing services team. Be proactive and show us your enthusiasm for the role and how you can contribute.
Show Off Your Organisational Skills: Since this role is all about managing schedules and tasks, make sure to highlight your organisational skills in your application. We love candidates who can juggle multiple priorities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Hays Technology
✨Know Your DRS Inside Out
Make sure you brush up on your knowledge of Dynamic Resource Scheduling (DRS) before the interview. Be ready to discuss how you've used it in past roles, and think of specific examples where you optimised schedules or improved efficiency.
✨Show Off Your Organisational Skills
Prepare to demonstrate your organisational prowess. Bring examples of how you've managed multiple tasks or schedules simultaneously, especially in a fast-paced environment. Highlight any tools or methods you used to keep everything on track.
✨Communicate Like a Pro
Since this role involves liaising with tenants and internal teams, practice your communication skills. Think about how you would explain complex scheduling changes to someone without a technical background. Clear communication is key!
✨Stay Calm Under Pressure
Be ready to discuss how you handle stressful situations, especially when things don’t go as planned. Prepare a few scenarios where you successfully managed urgent scheduling changes or dealt with unexpected challenges while maintaining service quality.