At a Glance
- Tasks: Provide on-site IT support and resolve technical issues for satellite campuses.
- Company: Join a dynamic team focused on delivering top-notch IT services.
- Benefits: Earn £200 a day with opportunities for professional growth.
- Other info: Fast-paced environment with chances to learn and develop your IT skills.
- Why this job: Make a real difference by ensuring tech runs smoothly for students and staff.
- Qualifications: Strong knowledge of Windows 10/11, Office 365, and excellent customer service skills.
The predicted salary is between 36000 - 44000 £ per year.
Currently looking for an on-site IT Support Engineer to support satellite campuses (existing and new) and visit them on a regular basis. Monitoring and identifying any trends, problems or reoccurring issues logged with the IT Support Team and escalate these as appropriate. Assisting and supporting other IT Support Engineers with incident escalations and problems through to resolution; providing training and supporting documentation where appropriate. Providing an efficient technical support service for all IT devices and ensuring software and equipment is always completely functional and optimised for students, staff, and any other customers. Providing support and resource cover for other sites in the event of sickness/holiday etc.
Key Skills & Experience
- Excellent technical knowledge of Microsoft Windows 10, 11 and Microsoft Office 2019/O365
- Solid experience in a customer service role
- Excellent knowledge with 2nd and 3rd line experience of supporting a wide range of software packages (primarily MS Windows 10/11, Office 365/19)
- Experience of 2-factor authentication technologies for remote access
- PowerShell script writing
- Packaging MSI for SCCM Intune/MEMAC
- ITIL processes: Incident, Problem and Change Management
- Excellent customer service skills
- Professional appearance
- Able to cope when under pressure
- Able to identify issues and suggest/implement solutions
- Sound knowledge of MS Office products including Office 365
- Understanding of computer networks and services
- Ability to logically analyse issues and record steps and fixes
- Attention to detail and accuracy
- Able to work alone
IT Engineer (Onsite) in Leeds employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer (Onsite) in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Technology!
✨Direct Apply to Hays Technology
Let's not forget to apply directly through the Hays Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer (Onsite) in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
