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For Companies At a Glance
- Tasks: Lead the introduction of new IT services and ensure smooth transitions.
- Company: Join a dynamic team in a complex IT service environment.
- Benefits: Competitive salary, career growth, and opportunities to work with diverse teams.
- Why this job: Make a real impact by managing service transitions and promoting best practices.
- Qualifications: Experience in IT service transition and strong communication skills required.
- Other info: Ideal for those looking to advance their career in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for an experienced Service Transition Manager to lead the successful introduction of new and changed IT services into operational support. You will ensure every stage of the service lifecycle is considered - from project approval through to deployment and early-life support.
Key Responsibilities
- Own and manage end-to-end service transition for multiple projects.
- Coordinate acceptance, testing, deployment, risk evaluation, and early life support activities.
- Translate and validate service requirements, ensuring deliverables meet operational quality standards.
- Work closely with project teams, service owners, support teams, change management, and engineering.
- Promote Agile working and IT service management best practices.
- Ensure alignment to security, application, and architecture standards, maintaining clear documentation and knowledge articles.
Skills & Experience
- IT service environment within a complex organisation.
- Strong background in service transition, change delivery (Waterfall & Agile), and ITIL processes.
- Ability to understand cloud, SaaS, and on-premise architecture.
- Experience designing support models and working with diverse stakeholders.
- Excellent communication, analytical, and problem-solving skills.
- Confident presenting to senior audiences and training teams on best practice.
- Structured thinker able to work in ambiguous environments and manage multiple stakeholders.
Desirable
- Degree in IT or related field.
- Experience in financial services or regulated industries.
- ITIL certifications, DevOps/ServiceNow knowledge.
- Strong Microsoft Office skills.
- Experience working with outsourced or external delivery partners.
- Understanding of scalable architectures and project governance.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Service Transition Manager - ITIL in Knutsford employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager - ITIL in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to service transition and ITIL processes. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your experience effectively.
✨Tip Number 3
Showcase your knowledge of Agile and IT service management best practices during interviews. Bring examples of how you've successfully managed service transitions in the past. This will set you apart from other candidates!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Transition Manager - ITIL in Knutsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Transition Manager role. Highlight your experience with ITIL processes and service transition, and don’t forget to mention any relevant projects you've managed.
Showcase Your Skills: In your application, emphasise your strong communication and analytical skills. We want to see how you’ve successfully navigated complex environments and worked with diverse stakeholders in the past.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Outline your key achievements and how they relate to the responsibilities of the role. We appreciate straightforwardness!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in previous roles, especially in service transition. This will show that you understand the framework and can effectively lead service transitions.
✨Demonstrate Agile Experience
Since the role promotes Agile working, be prepared to share specific examples of how you've successfully implemented Agile methodologies in past projects. Highlight any challenges you faced and how you overcame them to ensure smooth service transitions.
✨Showcase Your Communication Skills
As a Service Transition Manager, you'll need to communicate with various stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing a brief presentation on a past project where you coordinated multiple teams, as this could impress your interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks during service transitions. Think of real-life situations where you had to make quick decisions or adapt to changes, and be ready to explain your thought process.
