At a Glance
- Tasks: Lead and develop a high-performing IT support team while driving service excellence.
- Company: Join a dynamic company in Manchester with a focus on innovation and technology.
- Benefits: Competitive salary, potential for permanent role, and hands-on leadership experience.
- Other info: Opportunity for career growth in a collaborative and fast-paced environment.
- Why this job: Make a real impact by enhancing IT services and ensuring top-notch security compliance.
- Qualifications: Proven experience in IT support leadership and strong technical expertise in Microsoft 365 and Azure.
The predicted salary is between 63000 - 77000 £ per year.
IT Support Manager - 6 Month FTC Salary - Up to 54,000 On-Site Requirement - Manchester Office My Client is looking for an experienced IT Support Manager to lead the IT support function, reporting directly to the CTO.
The role will initially be on a 6-Month Fixed Term basis - with the potential to go Permanent.
This is a hands-on leadership role where you ll manage the support team, drive service excellence, oversee key technology suppliers, and provide third-line technical expertise across cloud, infrastructure, networking and security.
Key Responsibilities Lead and develop a high-performing IT Support team.
Drive service delivery, SLAs, customer satisfaction and continuous improvement.
Manage vendors, contracts and technology partners.
Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation meet business and regulatory requirements.
What We re Looking For Proven experience leading IT Support, Service Desk or IT Operations teams.
Strong Microsoft 365, Azure and infrastructure expertise.
Experience with networking, cybersecurity, vendor management and IT operations.
Knowledge of Cyber Essentials, ISO 27001, and IT security controls.
Excellent stakeholder engagement and problem-solving skills.
ITIL or relevant Microsoft/Cisco/Comp TIA...
IT SUPPORT MANAGER employer: Hays Technology
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Service Readiness Manager, you'll benefit from competitive daily rates and the opportunity to engage with diverse teams, enhancing your professional growth while ensuring the successful deployment of critical services. Our supportive culture prioritises employee development and provides a platform for meaningful contributions to impactful projects.
