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For Companies At a Glance
- Tasks: Provide hands-on IT support and deliver engaging training sessions for new starters.
- Company: Join a dynamic organisation in York focused on education and training.
- Benefits: Enjoy a competitive salary, hybrid working options, and travel opportunities across Yorkshire.
- Why this job: Make a real impact by helping colleagues navigate IT systems while developing your skills.
- Qualifications: 1st Line IT Support experience and strong communication skills are essential.
- Other info: Must have access to a vehicle for travel within North and East Yorkshire.
The predicted salary is between 28000 - 36000 £ per year.
LOCATION - YORK
SALARY - 32,000 to 36,000 (Dependent on Experience)
Your new role
Hays Recruitment are working closely with an organisation in York to recruit an IT Support Analyst / IT Trainer. The role offers the successful candidate an opportunity to help the company with hands-on IT support & help colleagues with internal system issues and problems. The other element of the role will require the person to help new starters during the onboarding stage to learn their IT systems and software, delivering tailored training sessions on IT systems and internal processes. This role requires travel within North and East Yorkshire, so the successful candidate must have access to their own vehicle.
What you'll need to succeed
- IT Support experience - 1st Line Level
- Experience of delivering training and/or onboarding in a professional services environment
- Strong understanding of business processes and a methodical approach to identifying gaps, inefficiencies or non-compliance with procedures.
- Comfortable supporting users with questions related to "how to use" systems and processes - not just the technical aspects
- Excellent interpersonal skills - friendly, approachable, and confident, engaging with users at all levels.
- Experience supporting change initiatives or technology rollouts is desirable.
- Good organisational skills, with the ability to manage multiple priorities and adapt to the needs of different departments.
- Excellent verbal and written communication skills, with the ability to simplify technical concepts easily - be able to explain technical systems to non-technical colleagues
- A good level of competence in MS Office is essential.
- Willingness and ability to travel to all our offices on a regular basis
What you'll get in return
Salary up to 36,000 / HYBRID working after probation period / Must be able to drive & have own vehicle.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Support / IT Trainer. Job in Yorkshire Education & Training Jobs employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / IT Trainer. Job in Yorkshire Education & Training Jobs
✨Tip Number 1
Familiarise yourself with the specific IT systems and software used by the organisation. This will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experience in delivering training or onboarding sessions. Think of specific examples where you successfully helped others understand complex systems, as this will showcase your interpersonal skills and ability to simplify technical concepts.
✨Tip Number 3
Highlight your organisational skills by preparing a plan for how you would manage multiple priorities in the role. Being able to articulate your methodical approach to identifying gaps and inefficiencies will set you apart from other candidates.
✨Tip Number 4
Since travel is a requirement, ensure you have a reliable vehicle and be ready to discuss your flexibility regarding travel. This shows your commitment to the role and willingness to engage with different departments across North and East Yorkshire.
We think you need these skills to ace IT Support / IT Trainer. Job in Yorkshire Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and any training or onboarding roles you've held. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and ability to simplify technical concepts. Mention specific examples of how you've successfully trained others or supported users in the past.
Highlight Relevant Skills: In your application, emphasise your organisational skills and experience with MS Office. Discuss your methodical approach to identifying gaps and inefficiencies, as this is crucial for the role.
Prepare for Potential Questions: Think about how you would explain complex IT systems to non-technical colleagues. Be ready to discuss your experience with change initiatives or technology rollouts during the interview process.
How to prepare for a job interview at Hays Technology
✨Showcase Your IT Support Experience
Be prepared to discuss your previous IT support roles, especially any 1st line experience. Highlight specific examples where you successfully resolved issues or improved processes, as this will demonstrate your hands-on capability.
✨Emphasise Your Training Skills
Since the role involves training new starters, share your experiences in delivering training sessions. Discuss how you tailor your approach to different learning styles and ensure that non-technical colleagues can grasp complex concepts easily.
✨Demonstrate Interpersonal Skills
The ability to engage with users at all levels is crucial. Prepare to give examples of how you've built rapport with colleagues and handled difficult situations with a friendly and approachable attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've identified inefficiencies or supported change initiatives, and be ready to explain your thought process and actions taken.
