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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a reputable financial services organisation passionate about staff development.
- Benefits: Earn £30,000 per annum with opportunities for growth and learning.
- Why this job: Be the go-to tech hero and make a real difference in a growing company.
- Qualifications: Experience in IT support, customer service, and cloud systems is essential.
- Other info: Enjoy a friendly work environment with occasional travel to different sites.
Your new company
Make your application after reading the following skill and qualification requirements for this position.
The role is a core function within the IT Team, supporting the smooth running of IT across the company. You will work alongside the IT Service Lead and the wider team to deliver end-to-end IT support, ensuring that all colleagues receive a high -quality service and IT support.
Your new role
Acting as a point of contact for IT issues for all colleagues. Logging all work requests on the internal ticketing system and keeping users up to date with tickets. You will work closely with the acquisition sites, undertaking visits where necessary for fault resolution and service requirements and providing expert
IT support services, troubleshooting hardware, software and network issues efficiently.
Escalating tickets or issues to senior engineers/management where appropriate if the issue cannot be resolved internally and continuing to manage these escalated tickets
Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels
Supporting and maintaining key IT infrastructure, networks, and cloud -based systems, such as Office 365 and Azure AD. As well as the setup of computers, mobile devices and other peripherals. You will set up remote users PC requirements including VPN connection, encryption, email, antivirus, and server access. Demonstrating access to remote users. Assisting the business with departmental and office moves as and where necessary. This will involve moving PC\’s and phones to new locations, reconfiguring links and testing performance to ensure smooth running of equipment and services. (This may include some out-of-hours work to minimalise disruption).
What you\’ll need to succeed
Demonstrable experience of handling a wide variety of IT issues in a fast-paced environment.
A strong customer-focused approach with a positive and friendly mindset – capable of understanding customer needs.
High level of attention to detail and good problem – solving skills
Proficient use of Microsoft Azure/365/Sharepoint/OneDrive, Microsoft Office and other software products
Experience and exposure to hardware such as firewalls, switches, storage arrays and printers
Experience with Mobile Device Management – mainly tablets and mobile phones
A solid understanding of LAN, WAN and VPN technologies
Completed CompTIA, A+, MCITP or similar (desirable).
What you\’ll get in return
Pension 4% employee, 5% employer
25 days holiday, plus birthday and Christmas Eve off
Annual bonus applicable after 1st year
Medicash healthcare cash plan
Plus a number of softer benefitsWhat you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xiskglj
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support Engineer employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that being able to troubleshoot on the spot is key, so practice common issues you might face as an IT Support Engineer.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for IT and helping others shine through. Remember, they’re looking for someone who fits into their team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you navigate the process and land that dream job.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with IT infrastructure, networks, and cloud systems like Office 365 and Azure AD. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role is all about customer focus, don’t forget to showcase your customer service experience. Share examples of how you've helped users in the past, as we love seeing that passion for helping others!
Keep It Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get back to you. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, networks, and cloud-based systems like Office 365 and Azure AD. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as setting up remote user PC requirements.
✨Show Off Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in the past. Think about specific situations where you resolved issues efficiently and kept users informed throughout the process.
✨Familiarise Yourself with the Company
Research the financial services organisation you're interviewing with. Understand their values, culture, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to face practical questions or scenarios during the interview. Practice explaining how you would handle common IT support issues, such as setting up a VPN connection or troubleshooting a network problem. This will demonstrate your hands-on experience and problem-solving skills.
