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- Tasks: Provide IT support by troubleshooting Windows and Apple devices for end users.
- Company: Professional service provider with a focus on customer satisfaction.
- Benefits: Potential for permanent position, supportive work environment, and hands-on experience.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: 3 years of IT support experience and strong customer service skills.
- Other info: Office-based role in Belfast with great career growth potential.
I am working with a client in the professional services space to recruit an IT administrator to join their team and play a key role in supporting day-to-day operations while contributing to the overall success and growth of the business. This is a part-time, office-based position and is flexible around working hours in the context of 8am-6pm.
If the following job requirements and experience match your skills, please ensure you apply promptly.
Key responsibilities include:
Providing general office support, including switchboard duties, filing, and other administrative tasks.
Setting up and maintaining IT equipment such as laptops, printers, and phone systems for staff.
Managing desktops, laptops, company mobile phones, and user accounts.
Acting as the main point of contact with the external IT support provider, ensuring timely resolution of issues and escalating where necessary.
Assisting with IT improvement projects, system upgrades, and ensuring compliance with cybersecurity standards.
Supporting IT performance and security in line with industry best practices and compliance frameworks such as ISO 27001 and Cyber Essentials.
Maintaining accurate records of hardware and software assets, ensuring all items are licenced and under support.
This role will be 5 days working on-site in Saintfield. Only candidates with the ability to fulfil this will be considered. If you\’re interested in this role, please forward an up-to-date copy of your CV If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. xiskglj
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
IT Support employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings or can give you a heads-up on opportunities. A personal recommendation can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to demonstrate your expertise with both Windows and Apple devices. We want to see that can-do attitude in action!
✨Tip Number 3
Show off your customer service skills during the interview. Think of examples where you've gone above and beyond to help users. Remember, it's not just about fixing devices; it's about making the user experience better!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, and we’ll keep you updated on your application status. Plus, you’ll be in the loop for other roles that might suit you!
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with Windows and Apple devices. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting abilities!
Show Off Your Customer Service Skills: Since strong customer service skills are a must for this role, include examples in your application that demonstrate how you've helped users in the past. We love seeing a can-do attitude in action!
Keep It Professional: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. A keen eye for detail goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we’re excited to see your application come through!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Apple devices. Be ready to discuss common issues and troubleshooting steps you've taken in the past. This will show that you’re not just familiar with the systems, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves supporting end users, be prepared to share examples of how you've provided excellent customer service in previous positions. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Demonstrate Your Can-Do Attitude
Employers love candidates who approach challenges with a positive mindset. During the interview, highlight instances where you tackled difficult situations or went above and beyond to help a colleague or client. This will showcase your proactive nature.
✨Pay Attention to Detail
In IT support, details matter! Be ready to discuss how you ensure accuracy in your work, whether it’s documenting issues or following up with users. Mention any tools or methods you use to keep track of tasks and ensure nothing slips through the cracks.