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- Tasks: Join us as an IT Service Management Analyst to enhance operational resilience and service continuity.
- Company: Work with a large public sector client focused on improving IT services and operations.
- Benefits: Enjoy flexible onsite work, professional growth opportunities, and a chance to make an impact.
- Why this job: Be part of a vital team that shapes IT service strategies and enhances public sector efficiency.
- Qualifications: Experience in service management, ITIL knowledge, and familiarity with incident response are essential.
- Other info: This role is in scope of IR35 and offers a 5-month contract.
The predicted salary is between 36000 - 60000 £ per year.
IT Service Management Analyst / Service Manager IR35: In Scope Location: 1 or 2 days per week onsite, local office Duration: 5 months Our very large public sector client seeks a generalist Service Management / Service Manager profile to assist with Operational Resilience, Service Continuity Management (SCM), Integration with ITIL and Incident Response.Looking at ‘discovery’ of services and the population of data and strategy from the recommendations of a recent audit. Looking at the impact of a high priority service disruption and the resulting triage, whilst looking back to date on a CMDB. Recommending actions from an audit. Service data access Mapping of services Service data access Establishing a mechanism for storing service data Problem management – Build out Major incident management – Build out Ensuring data is accurate to be transferred to service management | IT operations management | customer service management. Nice to have: Playbook experience – delivering Major Incident Management communications playbooks CSDM (Common Service Data Model) mapping of services CMDB (Configuration Management Database) SMOM ITSCM (IT Service Continuity Management) SERVICE MANAGER, SERVICE MANAGEMENT, ITIL, GOVERNMENT, PUBLIC SECTOR, RESILIENCE, SCM, SERVICE CONTINUITY, INCIDENT, What you need to do now If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at (url removed)
IT Service Management employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Management
✨Tip Number 1
Familiarize yourself with ITIL best practices, especially in the context of Service Continuity Management and Incident Response. Being able to discuss specific frameworks and how they apply to operational resilience will set you apart.
✨Tip Number 2
Highlight any experience you have with CMDB and CSDM mapping. Be prepared to share examples of how you've successfully managed service data access and ensured its accuracy in previous roles.
✨Tip Number 3
If you have experience creating or delivering Major Incident Management communications playbooks, make sure to mention this. It shows your proactive approach to problem management and your ability to communicate effectively during crises.
✨Tip Number 4
Research our company and understand our values and mission in the public sector. Tailoring your conversation to align with our goals will demonstrate your genuine interest in the role and our organization.
We think you need these skills to ace IT Service Management
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Service Management Analyst position. Understand the key responsibilities, such as Operational Resilience and Service Continuity Management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with ITIL, incident response, and service management. Provide specific examples of how you've contributed to service continuity or managed major incidents in previous roles.
Showcase Technical Skills: Mention any relevant technical skills, such as familiarity with CMDB, CSDM, and problem management frameworks. This will demonstrate your capability to handle the technical aspects of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the needs of the public sector client. Discuss your approach to service data access and your strategies for ensuring accurate data transfer to service management.
How to prepare for a job interview at Hays Technology
✨Understand ITIL Framework
Make sure you have a solid understanding of the ITIL framework, as it is crucial for this role. Be prepared to discuss how you've applied ITIL principles in your previous positions, especially in relation to Service Continuity Management and Incident Response.
✨Familiarize with CMDB and CSDM
Since the role involves working with Configuration Management Databases (CMDB) and Common Service Data Model (CSDM), brush up on your knowledge of these concepts. Be ready to explain how you have utilized these tools to enhance service management in past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in high-pressure situations. Think of examples from your experience where you successfully managed major incidents or service disruptions and be ready to share those stories.
✨Highlight Your Communication Skills
As a Service Manager, effective communication is key. Prepare to discuss how you have created and delivered communications playbooks for major incidents. Highlight your ability to convey complex information clearly to both technical and non-technical stakeholders.
