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- Tasks: Support colleagues with IT issues via phone, in-person, and digital platforms.
- Company: Join a close-knit Manchester team dedicated to making technology accessible.
- Benefits: Earn up to £19.80 p/h with potential remote work after 3 months.
- Why this job: Be part of a collaborative environment that values learning and support.
- Qualifications: Strong customer service skills and proficiency in desktop software required.
- Other info: On-site role in Manchester, 5 days a week.
Our Manchester based client is looking for an IT Service Desk Analyst to join their team to provide critical support by telephone, in-person support desk and through their digital platform. They are a close-knit team that support and learn from each other. Please note this role requires you to be on site 5 days per week in Manchester.
As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making decisions about how to best resolve issues and fulfil people's needs. You will be part of a dedicated team who makes technology less intimidating for our colleagues and ensures that IT continues to enable the pursuit of knowledge and learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets.
Skills Required:
- Must have strong customer service skills
- Like talking to people, listening with empathy and taking the time to get at the heart of what might be the challenge for someone.
- Be adept at identifying, gathering and validating customer needs.
- Be proficient in everyday desktop software.
- Consistently apply appropriate attention to detail and quality standards to all tasks undertaken and ensure that nothing is overlooked.
- Communicate effectively in person, on the phone, and via emails.
- Possess an aptitude to solve problems and think on their feet but is also not afraid to ask for help to decide on the best course of action.
- Enjoy being part of a collaborative team where work and knowledge are shared, and everyone supports each other.
In return, you will receive the opportunity to support the IT Service desk team. The possibility to work on a 3 month contract on a remote basis for the foreseeable paying up to £19.80 p/h (in scope of IR35). This role will be 5 days a week on site in Manchester.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
IT Service Desk Analyst employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common IT issues and solutions. Being able to discuss these confidently during your interview will show that you have a proactive approach and are ready to tackle the challenges of the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and demonstrate empathy, which is crucial for this position.
✨Tip Number 3
Research the company culture and values of the client. Understanding their approach to teamwork and support will allow you to tailor your responses in interviews, showing that you’re a good fit for their close-knit team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues or worked collaboratively in a team. This will help you illustrate your problem-solving skills and ability to work well with others during the interview.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience in IT support. Use specific examples that demonstrate your ability to handle calls, manage tickets, and work collaboratively within a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention your empathy and problem-solving skills, and explain why you would be a great fit for the close-knit team.
Highlight Relevant Skills: In your application, emphasise your proficiency with desktop software and your attention to detail. Provide examples of how you've successfully resolved issues in previous roles or experiences.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV through the provided link on our website and double-check that all information is accurate before hitting 'apply'.
How to prepare for a job interview at Hays Technology
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, strong customer service skills are crucial. Be prepared to share examples of how you've effectively communicated with customers in the past, demonstrating your ability to listen empathetically and resolve issues.
✨Demonstrate Problem-Solving Aptitude
During the interview, highlight your problem-solving abilities. Discuss specific instances where you had to think on your feet to resolve a technical issue, and don't hesitate to mention times when you sought help from colleagues to ensure the best outcome.
✨Familiarise Yourself with Common IT Issues
Brush up on common IT problems and solutions that users typically face. Being knowledgeable about everyday desktop software and potential troubleshooting steps will show your preparedness and understanding of the role.
✨Emphasise Team Collaboration
Since this role involves working closely with a team, express your enthusiasm for collaboration. Share experiences where you contributed to a team effort or learned from others, highlighting your commitment to supporting and learning from your colleagues.
