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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to employees across the organisation.
- Company: Join a well-established organisation that values service quality and collaboration.
- Benefits: Gain exposure to diverse technologies and develop your skills in a supportive team.
- Other info: Enjoy opportunities for career growth and continuous learning in a dynamic environment.
- Why this job: Make a real impact by solving IT issues and supporting your colleagues.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
Your new company
You will be joining a large, well-established organisation with a strong UK presence. The company places a high value on service quality, collaboration, and continuous improvement, offering a structured IT environment that supports a wide range of end users across multiple locations.
Your new role
As an IT Service Analyst, you will be part of a dedicated Service Desk team providing 1st and 2nd line technical support to employees across the organisation. You will act as a key point of contact for IT incidents and service requests, logging and resolving issues via phone, email, portal, and in person. The role will involve working on a rota to ensure consistent Service Desk coverage, managing incidents through to resolution, escalating where necessary, and keeping users informed throughout the process. You will also support site setups, relocations, and de-commissioning activities, assist during major incidents, and contribute to ongoing IT project work as required. Occasional travel to other UK sites will be required to provide on-site support.
What you'll need to succeed
- Proven experience working within an IT service support or Service Desk environment
- A broad technical understanding of IT systems and services, including Windows OS, MS Office, and the Microsoft 365 suite
- Experience supporting desktop applications, networks, and mobile device management
- Strong troubleshooting and problem-solving skills, with the ability to manage issues in a fast-paced environment
- A customer-focused approach with a commitment to service quality and accurate documentation
- The ability to work methodically, manage priorities, and meet deadlines
- ITIL Foundation (v4) certification or similar is desirable, but not essential
What you'll get in return
In return, you'll have the opportunity to work in a supportive IT team within a stable organisation that values learning, collaboration, and continuous improvement. You'll gain exposure to a broad range of technologies, participate in project work, and develop your technical and professional skills over time.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
IT Service Desk Analyst employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT Service Desk scenarios. Think about how you'd handle tricky support requests or technical issues. We want you to shine when it comes to problem-solving!
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. Remember, it's all about that customer-focused approach they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service support and showcases your technical skills. We want to see how your background aligns with the role of an IT Service Desk Analyst, so don’t hold back on those relevant details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent service and how your problem-solving skills make you a great fit for our team. Keep it friendly and professional!
Showcase Your Customer Focus: In your application, emphasise your commitment to service quality and your customer-focused approach. We love candidates who understand the importance of keeping users informed and satisfied throughout the support process.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hays Technology
✨Know Your Tech
Brush up on your technical knowledge, especially around Windows OS, MS Office, and Microsoft 365. Be ready to discuss your experience with desktop applications and mobile device management, as these are key areas for the role.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to troubleshoot under pressure and how you managed to resolve those incidents effectively.
✨Emphasise Customer Focus
Since this role is all about providing excellent service, be sure to highlight your customer-focused approach. Share stories that demonstrate your commitment to service quality and how you keep users informed during the support process.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, ongoing projects, or the company's approach to continuous improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.