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- Tasks: Be the first point of contact for IT issues and log incidents.
- Company: Join a dynamic team in a hybrid working environment based in York.
- Benefits: Enjoy a competitive day rate and flexible working options.
- Why this job: Gain valuable experience in IT support while enhancing your communication skills.
- Qualifications: Previous IT service desk experience and knowledge of Windows 11 and M365 Suite preferred.
- Other info: This is a 3-month contract role with potential for future opportunities.
IT SERVICE DESK – 1ST LINE 3-MONTH CONTRACT YORK BASED – HYBRID WORKING DAY RATE – £140.00 – £150.00 (UMB RATE) Your new role The 1st Line IT Service Desk Analysts will be the first point of contact for our clients\’ users & will be responsible for accurately logging incidents and attempting first time resolution where possible of IT issues. What you\’ll need to succeed Experience in a similar IT service desk environment would be preferred and previous 1st Line Level knowledge would be an advantage. Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA\’s would be a huge advantage. What you\’ll get in return The Contract is initially for 3 Months / Hybrid Working / Day Rate is between £140.00 – £150.00 and is INSIDE IR35. What you need to do now If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now. If this job isn\’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk - 1st Line
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 11 and the M365 Suite. Being able to demonstrate your knowledge and experience with these platforms during any discussions will set you apart from other candidates.
✨Tip Number 2
Brush up on your ITIL knowledge, as understanding this framework can significantly enhance your ability to manage incidents effectively. Consider preparing examples of how you've applied ITIL principles in past roles to showcase your expertise.
✨Tip Number 3
Since this role is customer-facing, practice your communication skills. Think about how you can convey technical information clearly and concisely to non-technical users, as this will be crucial in your interactions with clients.
✨Tip Number 4
If you have experience with call logging systems, prepare to discuss this in detail. Be ready to explain how you've used these systems to track incidents and ensure timely resolutions, as this will demonstrate your ability to work within SLAs.
We think you need these skills to ace IT Service Desk - 1st Line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk roles, particularly any first line support experience. Emphasise your familiarity with Windows 11, M365 Suite, and ITIL principles.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer-facing experience. Mention specific examples of how you've resolved IT issues in the past and your approach to logging incidents accurately.
Highlight Relevant Skills: In your application, clearly list your technical skills, especially those related to the M365 Suite and any call logging systems you have used. This will demonstrate your capability to meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Hays Technology
✨Brush Up on Technical Knowledge
Make sure you're familiar with Windows 11 and the M365 Suite, including Outlook, Word, Excel, Teams, and SharePoint. Being able to demonstrate your knowledge of these tools during the interview will show that you're ready to hit the ground running.
✨Understand ITIL Principles
Having a grasp of ITIL (Information Technology Infrastructure Library) concepts can set you apart from other candidates. Be prepared to discuss how ITIL practices can improve service delivery and incident management.
✨Showcase Your Communication Skills
Since this role is customer-facing, excellent communication is key. Practice explaining technical issues in simple terms and be ready to provide examples of how you've successfully resolved customer queries in the past.
✨Familiarise Yourself with Call Logging Systems
If you have experience with call logging systems, be sure to mention it. If not, do some research on common systems used in IT service desks and be ready to discuss how you would approach logging incidents and working to SLAs.