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- Tasks: Lead and manage the IT department, ensuring smooth operations and support.
- Company: Join a top education institution in London, shaping the future of IT.
- Benefits: Enjoy hybrid working and gain valuable experience in a dynamic environment.
- Why this job: Make an impact in education while developing your leadership skills in IT.
- Qualifications: Experience in IT management, strong technical knowledge, and team leadership required.
- Other info: This is a 3-month contract role, perfect for those seeking short-term opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Our client, a leading education institution in the heart of London is looking to bring onboard an experienced IT Operations Manager for an initial 3-month contract.
In this critical role you support a senior Director by taking on day-to-day leadership and management of the IT department and its operational workload. You will be responsible for ensuring the smooth running of the IT department, managing the IT team, prioritising support requests and ongoing tasks, and overseeing operational IT service delivery.
Key Responsibilities Include:
- Lead, manage, mentor, and support the existing IT team
- Manage the IT helpdesk queue and workload, ensuring timely and effective resolution of support requests
- Prioritise incoming IT issues and projects based on urgency and impact, in consultation with the senior stakeholders
- Oversee the operational maintenance and monitoring of the IT infrastructure, including servers, network
- Manage relationships with key IT vendors and external support providers as necessary for operational issues
Key Skills Required:
- Demonstrable experience in an IT management or leadership role, preferably within an educational or similarly complex environment
- Demonstrable experience managing and leading an IT support or operations team
- Strong understanding of Windows Server environments, Microsoft technologies (Active Directory, Group Policy, O365/Microsoft 365), networking principles (TCP/IP, DNS, DHCP, Wi-Fi), and end-user device support (Windows and potentially macOS/iOS)
- Experience with IT service management principles (e.g., ITIL) and helpdesk ticketing systems
- Experience managing virtualised environments (e.g., VMware, Hyper-V)
IT Operations Manager employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager
✨Tip Number 1
Network with professionals in the education sector, especially those who work in IT management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in IT operations.
✨Tip Number 2
Familiarise yourself with the specific IT service management principles mentioned in the job description, such as ITIL. Consider obtaining a certification if you haven't already, as this can demonstrate your commitment and expertise in managing IT operations.
✨Tip Number 3
Prepare to discuss your experience with managing IT teams and resolving support requests. Think of specific examples where you successfully led a team through challenges, as this will showcase your leadership skills during interviews.
✨Tip Number 4
Research the institution you're applying to and understand their IT infrastructure and needs. Tailor your discussions around how your skills and experiences align with their specific requirements, particularly in managing Windows Server environments and vendor relationships.
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT management and leadership roles, especially within educational environments. Emphasise your skills in managing IT teams and operational workloads.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet these requirements.
Highlight Relevant Technical Skills: In your application, clearly outline your technical expertise with Windows Server environments, Microsoft technologies, and networking principles. Mention any experience with IT service management principles and virtualised environments.
Showcase Leadership Experience: Provide specific examples of how you have led and mentored IT teams in previous roles. Highlight your ability to manage support requests and oversee operational IT service delivery effectively.
How to prepare for a job interview at Hays Technology
✨Showcase Your Leadership Skills
As an IT Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in the past.
✨Demonstrate Technical Proficiency
Make sure you can confidently talk about your experience with Windows Server environments, Microsoft technologies, and networking principles. Prepare to answer technical questions that assess your understanding of these areas.
✨Prioritisation is Key
The role involves managing support requests and prioritising tasks. Be ready to explain how you approach prioritisation and decision-making when faced with multiple urgent issues.
✨Know the ITIL Framework
Familiarise yourself with IT service management principles, especially ITIL. Be prepared to discuss how you've applied these principles in previous roles to improve service delivery and operational efficiency.
