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For Companies At a Glance
- Tasks: Support network and server infrastructure, troubleshoot IT issues, and assist with system administration.
- Company: Join a dynamic team focused on seamless IT operations in a supportive environment.
- Benefits: Enjoy one day of remote work, competitive salary, and opportunities for professional growth.
- Why this job: Gain hands-on experience in networking and security while contributing to impactful IT projects.
- Qualifications: Solid IT experience, knowledge of Cisco equipment, and strong problem-solving skills required.
- Other info: Ideal for tech-savvy individuals eager to enhance their skills in a collaborative setting.
The predicted salary is between 28000 - 42000 £ per year.
Mirfield + One day home working
Up to £35,000
Your new role
We are looking for a technical and hands-on Infrastructure Technician to support our network and server infrastructure, ensuring seamless operation across the business. This role is ideal for someone with solid IT experience, looking to gain deeper exposure to networking, security, and infrastructure management.
Key Responsibilities
- IT Support & Troubleshooting - Provide 1st and 2nd line support for hardware, software, and connectivity issues.
- Network Administration - Assist with maintaining Cisco networking equipment, including switches, routers, and firewalls.
- Switch Patching & Configuration - Support 3rd parties with patching and updates on network switches, ensuring correct VLAN assignments and connectivity.
- Wireless & LAN Management - Support Wi-Fi networks, troubleshoot connectivity issues, and optimise performance across multiple sites.
- System Administration - Assist with managing Microsoft Office 365, Active Directory, Intune, SharePoint and basic server tasks.
- Monitoring & Security - Help monitor network traffic, identify potential security threats, and escalate critical issues as needed.
- Backup & Disaster Recovery - Support and monitor 3rd party backup solutions, support disaster recovery planning, and ensure business continuity.
- Documentation & Process Improvement - Document network configurations, IT procedures, and troubleshoot processes for future reference.
- IT Projects & Upgrades - Support infrastructure projects, including network upgrades, system migrations, and process automation.
Required Skills & Experience
- Hands-on experience with networking, including Cisco switches and routers.
- Basic knowledge of switch patching, VLAN configuration, and access control lists (ACLs).
- Experience with Microsoft Office 365, Active Directory, and Windows environments.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication skills with a customer-focused approach.
- Familiarity with firewall and security principles (desirable but not essential).
- Exposure to Cisco Meraki or similar cloud-managed network solutions.
- Knowledge of ITIL or other service management frameworks.
- Understanding of basic server administration and virtualisation technologies.
Desirable Skills
- Windows Server 2008R2-2019 Operating Systems and Hybrid Active Directory, GPO management, Hybrid Exchange, Hyper-V management.
- An understanding of Azure cloud technologies.
Infrastructure Technician employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Technician
✨Tip Number 1
Familiarise yourself with Cisco networking equipment, as hands-on experience is crucial for this role. Consider setting up a home lab or using simulation software to practice configuring switches and routers.
✨Tip Number 2
Brush up on your troubleshooting skills by working on common IT issues you might encounter in the role. This could involve resolving connectivity problems or managing user accounts in Microsoft Office 365.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn. Engaging with others can provide insights into the latest trends and challenges in infrastructure management, which can be beneficial during interviews.
✨Tip Number 4
Stay updated on security principles and best practices, as this role involves monitoring network traffic and identifying potential threats. Online courses or webinars can help enhance your knowledge in this area.
We think you need these skills to ace Infrastructure Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, networking, and system administration. Emphasise your hands-on experience with Cisco equipment and Microsoft Office 365, as these are key requirements for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer-focused approach. Mention specific examples of how you've successfully handled IT issues or contributed to infrastructure projects in the past.
Highlight Relevant Skills: In your application, clearly list your technical skills related to networking, security principles, and server administration. If you have experience with Azure cloud technologies or ITIL frameworks, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an Infrastructure Technician role.
How to prepare for a job interview at Hays Technology
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with networking equipment, particularly Cisco switches and routers. Highlight any specific projects or tasks where you successfully managed network configurations or troubleshooting.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about past challenges you've faced in IT support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you effectively resolved issues and improved processes.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice explaining technical concepts in simple terms. This will demonstrate your customer-focused approach and ability to work well with non-technical colleagues.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of Microsoft Office 365, Active Directory, and basic server administration. Being able to discuss these technologies confidently will show your readiness to take on the responsibilities outlined in the job description.
