At a Glance
- Tasks: Resolve escalated IT incidents and service requests with advanced troubleshooting.
- Company: Established IT Service Desk supporting businesses nationwide.
- Benefits: Competitive day rate, hybrid working, and flexible shifts.
- Other info: Opportunity for career growth and exposure to ITIL processes.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows 11, and M365 services.
The predicted salary is between 40000 - 40000 € per year.
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.
Shifts: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend'.
What you'll need to succeed:
- Previous experience of working in a busy IT Service Desk
- Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
- Experience with Active Directory and Azure Active Directory user & group administration
- Ability to support M365 services (Teams, SharePoint, OneDrive)
- Knowledge of InTune
- Previous experience of working with ITIL service management processes
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
2nd Line Support in Hull employer: Hays Technology
Join a dynamic and supportive team in York as a 2nd Line IT Support Contractor, where you'll have the opportunity to enhance your technical skills while working in a hybrid environment. Our company fosters a collaborative work culture that values employee growth and offers flexible working arrangements, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desks. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've resolved, especially with Windows 11 and M365 services. We want to hear your success stories!
✨Tip Number 3
Show off your knowledge of ITIL processes during interviews. Employers love candidates who understand service management. We recommend having examples ready to demonstrate how you've applied these principles in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for talented individuals like you to join our team!
We think you need these skills to ace 2nd Line Support in Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with IT Service Desks and the specific technologies mentioned in the job description. We want to see how your skills match what we're looking for!
Showcase Your Troubleshooting Skills:In your application, give examples of how you've resolved escalated incidents or service requests in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities.
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep your application professional. A friendly approach can make you stand out, but clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Active Directory, and M365 services. Be ready to discuss specific scenarios where you've used these technologies, as it shows you're not just familiar with them but can apply them in real situations.
✨Showcase Your Troubleshooting Skills
Prepare to talk about past incidents you've resolved, especially those that required advanced troubleshooting. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Understand ITIL Processes
Since this role involves ITIL service management processes, be prepared to discuss how you've applied ITIL principles in your previous roles. This will demonstrate your understanding of best practices in IT support.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
