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For Companies At a Glance
- Tasks: Lead IT operations, manage service desk, and drive continuous improvement.
- Company: Join a forward-thinking organisation delivering innovative IT solutions.
- Benefits: Remote work with occasional travel, competitive salary, and career development opportunities.
- Other info: This role is a 12-month fixed-term contract.
- Why this job: Shape the future of technology delivery and influence business growth in a collaborative environment.
- Qualifications: Proven leadership in IT operations, experience with Microsoft technologies, and relevant qualifications required.
Your new company
Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.
Join a forward-thinking organisation committed to delivering innovative and resilient IT solutions across the organisation. This is a fantastic opportunity to lead a high-performing IT Operations team and shape the future of technology delivery. This role is offered as a 12 Months FTC and is based remotely with occasional travel.
Your new role
As Head of IT Operations, you will oversee the delivery of business-as-usual IT services, lead service desk operations, and drive continuous improvement across systems and processes. You\’ll play a pivotal role in designing end-to-end technical solutions, supporting bids and tenders, and managing supplier relationships to ensure value and performance.You\’ll work closely with senior stakeholders and the wider Technology Directorate, contributing to strategic planning and ensuring alignment with the organisation\’s roadmap. This role also includes leading contract transitions, implementing robust governance, and championing a solutions-focused culture.
What you\’ll need to succeed
Proven leadership in IT operations, service desk management, and supplier engagement
Experience managing multidisciplined teams including a service desk
Strong experience in technical solution design, bid writing, and contract mobilisation
Expertise in Microsoft technologies such as Azure, Power BI, and ITIL frameworks
Excellent stakeholder management and communication skills
Ability to drive innovation, efficiency, and secure operational practices
Relevant qualifications (e.g. ITIL, Six Sigma, Degree in IT or related field)What you\’ll get in return
A strategic leadership role with real impact
Opportunity to shape IT operations and influence business growth
Collaborative working environment with senior leadership
Competitive salary up to Circa £70,000 and benefits package
Career development and training opportunitiesWhat you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
Head of IT Operations employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Operations
✨Tip Number 1
Familiarise yourself with the latest trends in IT operations and service desk management. Being able to discuss current innovations and how they can be applied within our organisation will demonstrate your proactive approach and understanding of the industry.
✨Tip Number 2
Network with professionals in the IT field, especially those who have experience in leadership roles. Engaging in conversations about challenges and solutions in IT operations can provide you with valuable insights that you can bring up during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and managed supplier relationships in the past. Highlighting your achievements in these areas will help us see your potential impact on our IT operations.
✨Tip Number 4
Research our company’s current IT initiatives and challenges. Understanding our strategic goals will allow you to tailor your discussions and show how your expertise aligns with our vision for the future of technology delivery.
We think you need these skills to ace Head of IT Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is specifically tailored to highlight your leadership experience in IT operations, service desk management, and supplier engagement. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your relevant experience in technical solution design and contract mobilisation. Highlight your ability to drive innovation and efficiency, and explain how you can contribute to the organisation's strategic goals.
Highlight Relevant Qualifications: Ensure you mention any relevant qualifications such as ITIL or Six Sigma in your application. This will help demonstrate your expertise and commitment to best practices in IT operations.
Showcase Stakeholder Management Skills: In your application, provide examples of your excellent stakeholder management and communication skills. This is crucial for the role, so make sure to illustrate how you've successfully collaborated with senior stakeholders in the past.
How to prepare for a job interview at Hays Technology
✨Showcase Your Leadership Experience
As a Head of IT Operations, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led teams, managed service desk operations, and driven improvements in previous roles.
✨Demonstrate Technical Expertise
Familiarise yourself with the key technologies mentioned in the job description, such as Azure and Power BI. Be ready to explain how you've used these tools in past projects and how they can benefit the organisation.
✨Prepare for Stakeholder Engagement Scenarios
Since this role involves working closely with senior stakeholders, think of instances where you've effectively communicated complex technical information to non-technical audiences. This will highlight your communication skills and stakeholder management abilities.
✨Emphasise Continuous Improvement Mindset
The company values innovation and efficiency. Prepare to discuss how you've implemented continuous improvement initiatives in your previous roles, and be ready to suggest ideas on how you could drive similar changes in their organisation.