At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for end users.
- Company: Join a global leader in advanced technology with a focus on security.
- Benefits: Competitive hourly rate, stable long-term contract, and structured working environment.
- Other info: Opportunity for knowledge sharing and service improvement in a dynamic team.
- Why this job: Make a real impact in a high-profile, security-cleared programme while enhancing your skills.
- Qualifications: Experience in IT support and SC clearance required.
The predicted salary is between 51000 - 68000 € per year.
Rate: 25.75 per hour (Umbrella)
Duration: 6 months
Location: Andover - On-site 5 days a week
Your new organisation
We are supporting a global leader in advanced technology, delivering complex engineering and IT services in a highly secure environment. Due to increased demand, we are looking for experienced SC cleared IT Support Engineers to join an on-site support team in Andover, providing critical desk side and end user support services. This is a long term contract opportunity offering stability, a structured working environment, and the chance to contribute to a high profile, security cleared programme.
Your new role
You will be responsible for managing incidents and service requests in a Wintel environment, supporting end users across a range of hardware and software issues. You will troubleshoot and resolve faults across laptops, desktops, and mobile devices, including hardware break/fix and system configuration, working primarily with Windows 10/11, Microsoft Office, and collaboration tools. You will ensure all tickets are managed effectively and within SLA, while maintaining high standards of customer service. Alongside BAU support, you will act as a senior presence on site, supporting colleagues, maintaining process adherence, and helping to drive service improvement. You will take ownership of your workload, contribute to knowledge sharing.
IT Support Engineer (Desk side) - SC Cleared in Hampshire employer: Hays Technology
Join a leading global technology firm in Andover, where you will thrive in a structured and secure environment as an IT Support Engineer. With a strong emphasis on employee growth and development, this role offers the opportunity to work on high-profile projects while enjoying a collaborative work culture that values innovation and excellence. Benefit from competitive pay, stability in a long-term contract, and the chance to make a meaningful impact in a critical support role.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Desk side) - SC Cleared in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who are already working in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common troubleshooting scenarios. We all know that confidence is key, so practice answering questions out loud to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled hardware or software issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested!
We think you need these skills to ace IT Support Engineer (Desk side) - SC Cleared in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, especially with Windows 10/11 and Microsoft Office. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your SC clearance and any specific experiences that relate to managing incidents and service requests in a Wintel environment.
Showcase Your Customer Service Skills:Since this role involves high standards of customer service, make sure to include examples of how you've provided excellent support in previous roles. We love seeing candidates who can communicate effectively and resolve issues efficiently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Office, and any collaboration tools mentioned in the job description. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of end-user support, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to help a user or resolved a tricky issue while keeping the user informed and satisfied.
✨Understand the Importance of Security Clearance
As this position requires SC clearance, be prepared to discuss your understanding of security protocols and why they matter in an IT support role. Familiarise yourself with the implications of working in a highly secure environment and how you can contribute to maintaining that security.
✨Demonstrate Team Collaboration
This role involves acting as a senior presence on site, so be ready to talk about your experience working in teams. Share examples of how you've supported colleagues, contributed to process improvements, and shared knowledge to enhance team performance.
