At a Glance
- Tasks: Maintain smooth supply chain operations and handle technical support incidents.
- Company: Dynamic tech company in Winchester with a focus on teamwork.
- Benefits: Competitive daily rate, hands-on experience, and a supportive team environment.
- Other info: 12-hour shifts with a 4 days on, 4 days off pattern.
- Why this job: Join a skilled team and tackle exciting technical challenges every day.
- Qualifications: Strong technical skills and problem-solving abilities required.
The Duty Technician plays a crucial role in maintaining the smooth operation of our supply chain processes. This position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills and excellent problem-solving abilities.
Important Notice: This role is a 12-hour shift pattern, 7am-7pm and 7pm-7am. The pattern will be 4 days on, and 4 days off. This role is not remote and the candidate will be required to be on-site at Hursley, Winchester for every shift.
Role:
- To handle incoming technical support incidents, requests and changes.
- Management of personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team when necessary.
- To work as part of a close-knit and highly skilled team of engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
Duty Technician | 12 months | up to £350 per day | Winchester in Hampshire employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
