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For Companies At a Glance
- Tasks: Provide first-line support for technical issues and assist users across the organisation.
- Company: Join a dynamic ICT team in the public sector focused on operational efficiency.
- Benefits: Competitive pay at £21.35 p/h, supportive environment, and hands-on experience.
- Other info: Opportunity to learn and grow in a fast-paced, supportive setting.
- Why this job: Kickstart your tech career while making a real difference in service delivery.
- Qualifications: Strong communication skills and basic ICT knowledge required.
The predicted salary is between 44500 - 46000 £ per year.
3-Month Initial Contract 100% On site in Eastleigh 21.35 p/h (Umbrella) Start ASAP
Your new company
You ll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems.
Your new role
As a 1st Line Support Technician, you ll be the first point of contact for technical issues, providing support to users across the organisation. You ll log and monitor service desk calls, resolve incidents, and escalate where necessary. You ll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You ll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation s ICT infrastructure.
What you ll need to succeed
- Excellent communication and customer service skills.
- A proactive and organised approach to problem-solving.
- Basic technical knowledge of ICT systems and troubleshooting.
- An understanding of data protection and information security principles.
- A willingness to learn and adapt to new technologies.
What you need to do now
If you re interested in this role, click apply.
1st Line Support in Hampshire employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Hampshire
✨Tip Number 1
Get to know the company before your interview! Research their ICT systems and understand how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a 1st Line Support Technician, you'll need to explain technical issues clearly to users. Try role-playing with a friend or family member to get comfortable with this.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Support in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for users, make sure your application highlights your excellent communication skills. We want to see how you can explain technical issues in a way that's easy to understand!
Be Proactive in Problem-Solving: In your application, share examples of how you've tackled problems head-on. We love candidates who take initiative and can think on their feet, so let us know how you approach challenges!
Demonstrate Your Technical Know-How: Even if you're just starting out, it's important to show that you have a basic understanding of ICT systems. Mention any relevant experience or training you've had, as it will help us see your potential!
Keep It Relevant and Concise: When writing your application, stick to the point and keep it relevant to the role. We appreciate clarity and brevity, so make sure every word counts. And remember, apply through our website for the best chance!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Basics
Brush up on your basic technical knowledge of ICT systems. Be ready to discuss common troubleshooting steps and how you would approach resolving typical issues. This shows that you're proactive and organised in your problem-solving.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. During the interview, demonstrate your excellent communication skills by being clear and concise when answering questions.
✨Understand Data Protection
Familiarise yourself with data protection and information security principles. Be prepared to discuss how you would ensure compliance with ICT policies, as this is crucial for maintaining the integrity of the organisation's ICT infrastructure.
✨Be Ready to Learn
Express your willingness to learn and adapt to new technologies. Share examples of how you've quickly picked up new skills in the past, as this will show that you're a good fit for a dynamic and supportive team.