At a Glance
- Tasks: Lead and innovate in delivering technology services for a public sector organisation.
- Company: Established public sector organisation focused on digital transformation.
- Benefits: Salary up to £47,000, generous leave, pension, and flexible working options.
- Other info: Join a forward-thinking team with excellent career development opportunities.
- Why this job: Shape the future of technology in public services and drive impactful change.
- Qualifications: Experience in technical leadership and cloud environments, with strong communication skills.
The predicted salary is between 60000 - 70089 £ per year.
A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation is in the early stages of delivering their digital strategy and is looking for an experienced Service Delivery Manager to help them deliver their core business objectives.
As the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives.
You will be responsible for defining and governing architecture across on-premises, cloud, and hybrid environments while translating business needs into clear technical roadmaps and delivery plans. The role also carries accountability for critical systems, ensuring high availability, performance, and recoverability in a demanding operational setting. In addition, you will lead and develop a team of senior engineers, providing direction, mentoring, and performance oversight across both business-as-usual operations and project delivery. You will act as the senior escalation point for major incidents and play a key role in driving service improvement, modernisation, and innovation across the ICT function.
Working closely with internal stakeholders, external partners, and suppliers, you will ensure strong governance, effective change control, and adherence to security and compliance standards.
What you'll need to succeed:
- Significant experience in leading technical infrastructure or cloud environments, ideally within a complex environment.
- Strong understanding of enterprise architecture, networks, and systems integration.
- Proven ability to translate technical concepts into business outcomes.
- Strong leadership capability, with experience managing senior engineers or technical specialists.
- Comfortable operating at both strategic and operational levels.
- Excellent communication, stakeholder engagement, and supplier management skills.
- Experience working within structured service management frameworks such as ITIL.
- A proactive approach to continuous improvement, resilience planning, and service delivery.
- Ability to operate effectively in a high-availability, high-pressure environment.
What you'll get in return:
In return, you will join a forward-thinking organisation where technology underpins critical public services. You will have the opportunity to shape technical strategy, influence organisational direction, and lead the delivery of robust and resilient technology services. Salary up to £47,000 plus excellent benefits package, including generous annual leave entitlement, public sector pension, annual pay reviews, public sector discount card for several dining and leisure attractions, free on-site parking, flexible and hybrid working.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact us for a confidential discussion about your career.
Service Delivery Manager in Eastleigh employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
