At a Glance
- Tasks: Lead and manage major incidents, coordinating teams to restore critical services.
- Company: Join a large-scale enterprise with a focus on crisis management.
- Benefits: Competitive pay of up to £500 per day and hybrid working options.
- Other info: Contract role until November 2027 with opportunities for professional growth.
- Why this job: Make a real impact by driving recovery activities in high-stakes situations.
- Qualifications: Proven experience in crisis or incident management is essential.
Crisis Manager (Contract) Barnsley (Hybrid - 60% onsite / 40% remote) Up to 500 per day (Umbrella) Contract until November 2027 Overview An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities.
You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments.
Coordinate technical and business stakeholders during service outages.
Drive rapid service restoration and recovery activities.
Chair incident bridge calls and escalation meetings.
Provide timely updates to senior leadership and key stakeholders.
Issue Major Incident communications and notifications.
Ensure accurate incident documentation and lifecycle management.
Facilitate post-incident reviews, root cause analysis and lessons learned activities.
Work closely with Problem Management teams to prevent recurring incidents.
Contribute to the continuous improvement of Incident Management processes and operational resilience.
Essential Experience Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager...
Crisis Manager (Contract) employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
