At a Glance
- Tasks: Lead IT operations and support across London and Birmingham offices.
- Company: Join a growing global professional services business with a dynamic culture.
- Benefits: Competitive salary of £65,000 and opportunities for career growth.
- Other info: Great chance to step into a leadership role while staying hands-on.
- Why this job: Become the trusted IT partner and solve complex technical challenges.
- Qualifications: Experience in IT support and strong Microsoft endpoint management skills.
Want to become the face of IT for a global professional services business? Hays Technology is recruiting a hands-on Senior IT Support Engineer/IT Manager to take ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business.
We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into a broader leadership role whilst remaining technically hands-on.
What you'll be doing:
- Taking ownership of IT across the London and Birmingham offices.
- Acting as the senior escalation point for complex technical issues.
- Managing the relationship with an outsourced IT Service Desk.
- Owning hardware lifecycle, asset management and IT procurement.
- Supporting Microsoft infrastructure including Windows, Microsoft 365, Intune, Autopilot and Active Directory.
- Working alongside global infrastructure engineers on networking, servers and technical projects.
- Supporting meeting room technology and end-user computing.
- Building strong relationships with stakeholders across the business.
We're looking for:
- Senior IT Support Engineer, Lead IT Support Engineer or hands-on IT Manager experience.
- Strong Microsoft endpoint management (Windows, M365, Intune, AD, Autopilot).
- Experience supporting multi-site environments.
- Experience owning IT for an office, business unit or regional location.
- Excellent stakeholder management and customer-facing communication.
- Experience working with or managing an MSP/outsourced Service Desk is highly desirable.
- Professional services experience would be advantageous but isn't essential.
This is an excellent opportunity for someone who enjoys solving technical problems, taking ownership and building trusted relationships, whilst developing into a broader IT management position within a global organisation.
Senior IT Support | 5 days in City of London employer: Hays Technology
Join a dynamic global professional services firm in London, where you'll not only take ownership of IT operations but also play a pivotal role in shaping the technology landscape across the UK. With a strong emphasis on employee growth and a collaborative work culture, this position offers you the chance to develop your leadership skills while remaining hands-on with cutting-edge technology. Enjoy competitive benefits and the unique opportunity to build trusted relationships with senior stakeholders in a supportive environment that values innovation and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support | 5 days in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Technology!
✨Direct Apply to Hays Technology
Let's not forget to apply directly through the Hays Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support | 5 days in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
