At a Glance
- Tasks: Support and enhance infrastructure for groundbreaking scientific research using diverse technologies.
- Company: Leading scientific research institute in London with a collaborative IT team.
- Benefits: Competitive salary, 30 days annual leave, excellent pension, and training opportunities.
- Other info: Hands-on role with significant project involvement and career growth potential.
- Why this job: Make a real impact in science while developing your tech skills across various platforms.
- Qualifications: 3+ years in infrastructure support with strong Windows and some macOS experience.
£47,544 - £52,456 Permanent | Predominantly on-site London
Closing date - Monday 17th August 2026
Please only email if you are comfortable operating mostly on site in a largely on-prem environment.
We are ideally looking for experience in multiOS environments (Linux, Windows, iOS).
The role:
Would you like to work in an infrastructure role where you can genuinely get hands-on across Windows, macOS, VMware, networking, storage and Linux, rather than being restricted to one narrow area? We're recruiting an Infrastructure Support Analyst to join our client, a leading scientific research institute in London. You'll join a small, highly collaborative IT team responsible for the infrastructure underpinning world-class scientific research. This is a broad 3rd-line infrastructure and projects role, combining BAU support with significant involvement in the development and improvement of the institute's technology estate.
You'll work across a varied environment comprising Windows and macOS endpoints, Windows and Linux servers, VMware virtualisation, Cisco networking, firewalls, storage and physical infrastructure. You'll take ownership of complex escalations while contributing to a substantial pipeline of infrastructure projects, including:
- VMware infrastructure upgrades and migrations
- Storage infrastructure
- Development of the macOS/Jamf environment
- Windows 11 estate upgrades
- Networking and security improvements
- Future high-performance computing infrastructure
This is a genuinely hands-on environment with on-premise servers, networking, storage, comms rooms and data-centre infrastructure, so it's particularly well suited to an engineer who enjoys understanding how the entire estate fits together.
What we're looking for:
You'll ideally have at least 3 years' experience working at 3rd-line/infrastructure level, with strong knowledge of Windows Server and traditional on-premise infrastructure. Experience in several of the following would be particularly valuable:
- Windows Server administration
- VMware
- macOS support
- Jamf or another Apple device-management platform
- Cisco networking
- Firewalls
- NAS/SAN and enterprise storage
- Linux administration
- Backup technologies
- Microsoft 365
- Physical server and network infrastructure
You do not need to tick every box. Strong Windows infrastructure experience combined with some macOS exposure is of particular interest, and there is scope to develop further skills in areas such as Linux. You'll need to be proactive, technically curious and comfortable taking ownership. As part of a lean infrastructure team, you'll have considerable exposure to projects and the opportunity to develop across technologies rather than being confined to a narrowly defined remit.
Why consider it?
Alongside a broad technical environment, you'll be supporting infrastructure with a meaningful purpose: enabling scientific and medical research.
The package includes:
- Total salary of £47,544 - £52,456
- 30 days' annual leave
- Additional organisational closure/holiday days
- Excellent pension scheme
- Training and development opportunities
- Cycle-to-work and employee discount schemes
The position is predominantly on-site in White City, reflecting the hands-on nature of the infrastructure and the research environment.
If you're an Infrastructure Engineer, 3rd Line Engineer or Systems Administrator looking for broader technical ownership and the opportunity to work in a genuinely interesting scientific environment, we'd be keen to hear from you.
Infrastructure Support Analyst in City of London employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Support Analyst in City of London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hays Technology or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Infrastructure Support Analyst in City of London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hays Technology.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hays Technology and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hays Technology uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
