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For Companies At a Glance
- Tasks: Provide top-notch IT support in a fast-paced legal environment.
- Company: Join a prestigious global law firm with a strong reputation.
- Benefits: Competitive day rate and dedicated support throughout your application.
- Why this job: Be part of an international team and enhance your tech skills.
- Qualifications: Experience with Windows, Office 365, and VIP customer service required.
- Other info: Flexible shift patterns covering 8am-6pm for work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Your new company is a global law firm.
Your new role involves working as a 2nd Line Support contractor to assist with BAU tasks. You will be part of a staggered shift pattern covering 8am-6pm.
What you’ll need to succeed:
- Extensive experience working in a busy environment, delivering white glove service and dealing with VIP customers.
- Experience with Windows 10/11, Office 365, macOS/iOS, Active Directory, SCCM, Exchange Online.
- Previous experience within a legal/law firm is preferred; alternatively, professional services experience is needed.
What you’ll get in return:
- An exciting opportunity to join an international organisation in financial services.
- A competitive day rate inside IR35 for this role.
- Your own dedicated Hays Consultant to guide you through every step of the application process.
What you need to do now:
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Locations
IT Support (Legal) in City of London, London employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support (Legal) in City of London, London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills related to Windows 10/11, Office 365, and Active Directory. Be ready to showcase how you've delivered that white glove service in previous roles.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your experience in busy environments and with VIP customers. Show them you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Support (Legal) in City of London, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role in a legal environment. Highlight your experience with Windows 10/11, Office 365, and any previous work in law firms or professional services. We want to see how your skills match what we're looking for!
Showcase Your Customer Service Skills: Since this role involves delivering a white glove service to VIP customers, emphasise your customer service experience. Share specific examples of how you've gone above and beyond to support users in a busy environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced setting like this!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Office 365, macOS/iOS, and Active Directory. Be ready to discuss how you've used these tools in previous roles, especially in a busy environment. This will show that you're not just familiar with the tech but can also deliver that 'white glove service' they’re after.
✨Showcase Your VIP Customer Service Skills
Prepare examples of how you've handled VIP customers in the past. Think about specific situations where you went above and beyond to resolve issues. This is crucial for a role in a law firm where clients expect top-notch service.
✨Understand the Legal Environment
If you have experience in a legal or professional services setting, be ready to talk about it. If not, do some research on the unique challenges faced by IT support in law firms. This will demonstrate your interest and understanding of the industry, which can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for questions like how you would handle a critical system failure or a demanding client. Practising your responses will help you articulate your thought process clearly and confidently.
