At a Glance
- Tasks: Lead CRM projects, analyse business needs, and collaborate with senior stakeholders.
- Company: Join a dynamic international professional services organisation in Bristol.
- Benefits: Enjoy generous leave, health perks, and career progression opportunities.
- Other info: Hybrid working model with a vibrant office culture.
- Why this job: Make an impact in a growing Change & Transformation team with potential for permanent role.
- Qualifications: Experience in CRM projects and strong stakeholder management skills required.
The predicted salary is between 54000 - 66000 £ per year.
A job opportunity has arisen for an experienced Senior Business Analyst (CRM) to join an international professional services organisation that is based in central Bristol. This role will initially be a 12-month FTC, with the potential to become permanent after this period.
You will join a highly successful and growing Change & Transformation team, taking responsibility for business analysis around a CRM portfolio of work, supporting strategic design, delivering against agreed projects and programmes and ensuring all service objectives/outcomes are met. You will liaise with a range of key senior stakeholders, taking responsibility for requirements elicitation, business case design and the development of target operating models. This is a hybrid working role (3 days a week on site), based at their central Bristol office.
The Senior Business Analyst will be responsible for the following:
- Contributing to the development of target operating models
- Capturing 'as-is' and 'to-be' requirements using appropriate tools and techniques
- Eliciting and documenting business requirements
- Liaising with a range of senior business stakeholders and suppliers
- Supporting vendor selection processes where required
- Business case design
- Understanding and documenting business and project requests
- Supporting the creation of business, project, and user documentation
- Supporting User Acceptance Testing (UAT)
The successful candidate should be able to demonstrate:
- A proven track record of working as a Business Analyst / Senior Business Analyst
- Proven experience working on CRM implementation or transformation initiatives (in particular, discovery and business case creation) is essential
- Experience working as part of an international organisation, ideally within a professional services environment
- Experience creating target operating models
- Excellent senior stakeholder management, communication, problem-solving and presentation skills
- Experience of the end-to-end project life cycle with strong knowledge of Business Analysis tools and skill sets (requirements gathering, solution development, process/workflow mapping and embedding of associated benefits)
- Experience using Microsoft tools to capture and analyse requirements
- Experience working across complex projects and programmes
- A business analysis qualification (BCS or similar) would be an advantage
The organisation offers a great working environment, strong scope for career progression plus an enhanced benefits package that includes:
- Generous annual leave with the option to buy/sell additional annual leave
- Pension scheme
- Life assurance
- Enhanced parental leave packages
- Critical illness insurance
- Health and wellbeing options including health assessments, eye tests, dental cover etc
- Employee assistance programme
- Travel insurance
- Discounted gym memberships
- Retail discounts
- Cycle to work scheme
- Car lease scheme
- Season ticket loans and more
If you would like to discuss this position in more detail, please apply with an updated CV for a confidential discussion.
Senior Business Analyst (CRM) - 12 Month FTC in Bristol employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
