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- Tasks: Lead IT operations, manage helpdesk, and drive AI and automation initiatives.
- Company: Dynamic firm in Bradford with a focus on innovation and collaboration.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive team with a culture of trust and innovation.
- Why this job: Make a real impact by enhancing IT services and embracing cutting-edge technology.
- Qualifications: Experience in IT management, team leadership, and Microsoft environments required.
Your new role involves taking day-to-day ownership of our IT services and infrastructure, leading the helpdesk team, and playing an active role in driving how we use AI and automation to work smarter. You will work in conjunction with the IT Director on our broader IT, AI and data strategies.
Responsibilities:
- Responsible for the reliable, day-to-day running of IT services across both sites - infrastructure, cloud platforms, applications, telephony and end-user computing - with overall accountability for service health, capacity and major incident escalation.
- Day-to-day supervision of the IT Helpdesk Analysts, setting clear priorities, quality assurance, day-to-day workload management, appraisals and performance management.
- Manage the operational health of our Azure-based infrastructure alongside Microsoft 365 platforms, keeping platforms patched, monitored, documented and secure, and contributing to infrastructure projects as they arise.
- Oversee availability and supplier coordination for our core legal systems, including our Practice Management System (Partner for Windows) and Document Management System (NetDocuments).
- Work with the IT Director to identify and deliver AI and automation opportunities across the firm.
- Operational ownership of our cyber security and data security provisions including Cyber Essentials Plus, access management, patching, backup and DR. Work with the IT Director, MSP and specialist suppliers to keep the firm secure and compliant.
- Manage supplier and MSP relationships day-to-day, holding partners to SLAs and feeding into renewal and procurement decisions.
- Maintain IT policies and procedures current, relevant and auditable, escalating concerns to the IT Director promptly.
Experience needed:
- Experience in an IT operations or IT management role, ideally within professional or regulated services and with a commercial mindset.
- Experience of managing people, capable of flexing and adapting their style in order to get the best from their team members.
- Working knowledge of Microsoft-centric environments: Azure, Intune, Entra ID and Microsoft 365.
- Experience with Power Automate and a genuine interest in AI and automation.
- The ability to present complex technical information clearly to non-technical stakeholders.
- Experience managing third-party suppliers and MSP relationships.
- Proven ability to use ITSM tools and good service management practices to support reliable, customer-focused IT services.
- Understanding of cybersecurity fundamentals, including experience with Cyber Essentials or similar.
- Open and collaborative style of working, fostering trust and reassurance in others.
- An ambitious and innovative mindset.
- Experience with Microsoft Copilot Studio or similar agentic AI/automation platforms.
- Working knowledge of Microsoft 365 Copilot and how to drive value from it in a business context.
- Previous experience of using Partner for Windows (P4W) and/or NetDocuments or similar case management systems.
- An approachable, friendly and open style of working, with the ability to build and maintain relationships with colleagues.
IT Operations Manager in Bradford employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in operations or management roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your experience with Azure, Microsoft 365, and AI automation. Use real examples to demonstrate how you've tackled challenges in IT operations before.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application and showcase your skills. Plus, it helps us keep track of all the amazing talent we want to connect with!
We think you need these skills to ace IT Operations Manager in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience with Microsoft-centric environments and any relevant AI or automation projects you've worked on. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: Since this role involves managing a team, don’t forget to showcase your leadership experience. Share examples of how you've motivated your team and handled performance management. We love seeing how you can bring out the best in others!
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Use straightforward language to explain your technical expertise and how it relates to the role. Remember, we appreciate clarity, especially when it comes to complex topics!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft-centric environments, especially Azure and Microsoft 365. Be ready to discuss how you've managed IT operations in the past and how you can apply that experience to the role.
✨Showcase Your Leadership Skills
Since this role involves managing a helpdesk team, be prepared to share examples of how you've successfully led teams before. Highlight your ability to adapt your management style to get the best out of your team members.
✨Demonstrate Your AI Enthusiasm
With a focus on AI and automation, it’s crucial to express your genuine interest in these areas. Share any relevant projects or experiences where you've implemented AI solutions or used tools like Power Automate to improve processes.
✨Communicate Clearly with Non-Techies
You’ll need to present complex technical information to non-technical stakeholders. Practice explaining your past projects in simple terms, focusing on the benefits and outcomes rather than the technical jargon.