At a Glance
- Tasks: Provide 2nd line IT support and resolve escalated incidents for a national service desk.
- Company: Join a well-established IT service desk with a collaborative team.
- Benefits: Competitive day rate, hybrid working, and flexible shifts.
- Other info: Dynamic work environment with opportunities for career growth.
- Why this job: Gain hands-on experience in IT support while making a real difference.
- Qualifications: Experience in IT service desks and knowledge of Windows 11 and M365 services.
The predicted salary is between 40000 - 40000 € per year.
A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.
SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you'll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the 'Weekend'.
What you'll need to succeed:
- Previous experience of working in a busy IT Service Desk
- Strong knowledge of Windows 11 (On-premise domain & Cloud integrated)
- Experience with Active Directory and Azure Active Directory user & group administration
- Ability to support M365 services (Teams, SharePoint, OneDrive)
- Knowledge of InTune
- Previous experience of working with ITIL service management processes
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
2nd Line Support in Bradford employer: Hays Technology
Join a dynamic and supportive IT Service Desk team in York, where your expertise in 2nd Line Support will be valued and nurtured. With a hybrid working model, competitive day rates, and a commitment to employee growth through exposure to advanced troubleshooting and ITIL processes, this role offers a rewarding opportunity to enhance your skills while enjoying a balanced work-life environment. Experience the camaraderie of a well-established team dedicated to delivering exceptional service on a national scale.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 11, Active Directory, and M365 services. We want you to shine when they ask about your troubleshooting experience!
✨Tip Number 3
Show your enthusiasm for the role! When you get that interview, let them know why you're excited about working in a busy IT Service Desk. Your passion can set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace 2nd Line Support in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support role. Highlight your experience with Windows 11, Active Directory, and M365 services. We want to see how your skills match what we're looking for!
Showcase Your ITIL Knowledge:Since knowledge of ITIL service management processes is key, don’t forget to mention any relevant certifications or experiences. We love seeing candidates who understand the importance of structured IT support!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to see why you’re a great fit for the team!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Active Directory, and M365 services. Be ready to discuss specific scenarios where you've used these technologies to solve problems. The more examples you can provide, the better!
✨Understand ITIL Processes
Since this role involves ITIL service management processes, it’s crucial to familiarise yourself with these concepts. Be prepared to explain how you've applied ITIL principles in your previous roles, as this will show your understanding of structured support.
✨Show Off Your Troubleshooting Skills
Prepare to discuss your approach to troubleshooting escalated incidents. Think of a few challenging situations you've faced and how you resolved them. This will demonstrate your problem-solving abilities and your capacity to handle pressure.
✨Be Ready for Shift Patterns
Since the role involves a rotating shift pattern, be honest about your availability and willingness to work weekends. Showing that you're flexible and committed to the team's needs can set you apart from other candidates.
