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- Tasks: Provide expert support for Oracle HCM and Payroll modules while resolving high volumes of tickets.
- Company: Join a dynamic organisation focused on optimising Oracle systems.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for knowledge transfer.
- Why this job: Make a real impact by stabilising systems and enhancing team capabilities.
- Qualifications: Strong experience with Oracle HCM/Payroll and excellent problem-solving skills.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Oracle Technical Support Analyst / Functional Consultant to provide specialist support across Oracle HCM and Payroll modules. This role will play a key part in stabilising the current environment, resolving a significant volume of tickets, and transferring knowledge to the existing internal team.
Contract - 3 Months Inside IR35 £500-£525 per day
Hybrid - Ideally 2 days per week on site in Birmingham
The organisation currently has over 200 live Oracle tickets, with many specifically related to HCM and Payroll. You will be brought in to rapidly assess, prioritise, and resolve these issues while ensuring the internal team gains the capability to manage these areas moving forward.
Key Responsibilities- Provide hands‑on support for Oracle HCM and Payroll modules.
- Take ownership of a high volume of live tickets, focusing on resolution and prevention.
- Conduct root cause analysis and recommend long‑term fixes or process improvements.
- Work closely with internal stakeholders and technical teams to troubleshoot and deliver solutions.
- Deliver structured knowledge transfer to two existing team members to ensure continuity.
- Support best‑practice configuration and functional optimisation within Oracle HCM/Payroll.
- Strong experience as an Oracle Technical Analyst or Functional Consultant.
- Proven background supporting Oracle HCM and Payroll modules in a complex environment.
- Comfortable managing and reducing high ticket volumes.
- Ability to communicate clearly with both technical and non‑technical users.
- Experience providing training/KT to internal teams.
- Strong problem‑solving skills and a proactive approach to stabilising system issues.
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Oracle HCM Support in Birmingham employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle HCM Support in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the Oracle community or related fields. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Prepare for interviews by brushing up on your Oracle HCM and Payroll knowledge. We recommend practising common interview questions and scenarios related to ticket resolution and system optimisation to showcase your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Oracle Technical Support Analyst gig. We’re always on the lookout for talent, and applying directly can help us spot your application faster!
We think you need these skills to ace Oracle HCM Support in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle HCM and Payroll modules. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the challenges we face, especially around ticket management and knowledge transfer.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for someone who can not only resolve tickets but also suggest long-term improvements, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Hays Technology
✨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle HCM and Payroll modules. Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will show that you’re not just familiar with the system, but that you can also handle the high volume of tickets they currently have.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've conducted root cause analysis in the past. Think about times when you’ve implemented long-term fixes or process improvements. This will demonstrate your proactive approach and ability to stabilise system issues, which is crucial for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate effectively with both technical and non-technical users, so being able to break down complex information will be key. Consider role-playing with a friend to refine your communication style.
✨Prepare for Knowledge Transfer Discussions
Since part of the role involves delivering knowledge transfer to existing team members, think about how you would structure this training. Prepare to discuss your approach to teaching and ensuring continuity within the team. Highlight any previous experience you have in training or mentoring others.
