At a Glance
- Tasks: Support the FOI and Complaints Manager in managing complaints and information requests.
- Company: Join a national charitable organisation making a difference.
- Benefits: Gain valuable experience, flexible working options, and a supportive team environment.
- Other info: Opportunity for career growth and development in a meaningful sector.
- Why this job: Play a key role in improving services and helping the community.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 34286 - 41906 £ per year.
Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.
Your new role
- Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers.
- Log, disseminate and acknowledge reports of concerns from members of the public.
- Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints.
- Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
- Provide business continuity cover for other information governance inboxes as and when required.
Governance Officer in Birmingham employer: Hays Technology
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Service Readiness Manager, you'll benefit from competitive daily rates and the opportunity to engage with diverse teams, enhancing your professional growth while ensuring the successful deployment of critical services. Our supportive culture prioritises employee development and provides a platform for meaningful contributions to impactful projects.
