At a Glance
- Tasks: Analyse and support handling complaints and Freedom of Information requests.
- Company: Join a national charitable organisation making a difference.
- Benefits: Hybrid working, competitive pay, and a chance to grow your skills.
- Other info: 6-month contract with opportunities for collaboration and career development.
- Why this job: Make an impact by improving customer service and FOI processes.
- Qualifications: Expert knowledge of FOI legislation and strong customer service skills.
The predicted salary is between 34286 - 41906 £ per year.
Working for a national charitable organisation, you will analyse and provide advice and support on the approach to handling complaints and third party concerns.
Your new role involves leading on responding to Freedom of Information requests and managing requests for information. This requires expert knowledge of FOI legislation and guidance, as well as the ability to assess and address customer complaints while providing excellent customer service. You will need to use your analytical skills to approach complex documentation effectively and identify links and trends in requests to inform an improved approach to the handling of FOI requests and customer service.
Working closely with Information Governance and Legal colleagues, and teams across the wider organisation, your decision-making will be informed by robust analysis and critical assessment.
What you'll need to succeed:
- Expert knowledge of the FOI Act and FOI qualification, with extensive experience in the handling of FOI requests
- Good knowledge of the Data Protection Act 2018
- Experience of applying FOI and Data Protection legislation in a complex organisation
- Experience of delivering excellent customer service and strong relationship management skills
- Good understanding of Information Governance processes
- Ability to draft correspondence and reports
- Flexibility to understand and implement change and continuous improvement
- Experience of working collaboratively, and an understanding of the skills required to work productively within multiple teams
- Strong customer service skills and experience in considering the best outcome for the customer
- Experience in handling customer complaints and delivering advice and guidance to colleagues
- Excellent written and oral communication skills as well as negotiation and persuasion skills
- Ability to use technology to create a better service for stakeholders internally and externally
What you'll get in return:
This is initially a 6-month contract working on a hybrid basis.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
FOI Manager in Birmingham employer: Hays Technology
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Service Readiness Manager, you'll benefit from competitive daily rates and the opportunity to engage with diverse teams, enhancing your professional growth while ensuring the successful deployment of critical services. Our supportive culture prioritises employee development and provides a platform for meaningful contributions to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land FOI Manager in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hays Technology, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hays Technology and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace FOI Manager in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hays Technology and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hays Technology
✨Get to Know Public Sector Values
Before your interview with Hays Technology, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hays Technology.
