At a Glance
- Tasks: Develop and enhance Oracle Service Cloud solutions while collaborating with stakeholders.
- Company: Join a dynamic team focused on innovative customer service technology.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Enjoy a supportive environment with great career advancement potential.
- Why this job: Make a real impact by creating efficient customer service solutions with cutting-edge tech.
- Qualifications: Experience in Oracle Service Cloud development and strong problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
Initially a 2-3 month contract, the client can be flexible and would welcome either part or full-time candidates. The role is outside IR35. You must be able to be DBS cleared if needed. We are seeking an experienced Oracle Service Cloud Developer to support the development, configuration, and enhancement of Oracle Service Cloud solutions. The successful candidate will have strong experience configuring the Oracle Service Cloud platform, creating and managing custom fields and objects, developing business processes, and supporting customer service operations. This role requires a blend of technical development and system configuration expertise to deliver scalable and efficient customer service solutions.
Key Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications.
- Design, create, and maintain custom objects, fields, tables, and relationships.
- Develop and configure business rules, workflows, and automation processes.
- Configure workspaces, reports, dashboards, and user interfaces.
- Support data management activities including imports, exports, and data integrity checks.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot and resolve platform, configuration, and data issues.
- Support integrations between Oracle Service Cloud and third-party applications.
- Document technical designs, configurations, and development activities.
- Participate in system testing, user acceptance testing, and production deployments.
- Ensure solutions align with Oracle best practices and security standards.
Essential Skills & Experience
- Proven experience developing and configuring Oracle Service Cloud (RightNow).
- Strong experience creating and maintaining:
- Custom fields
- Custom objects/tables
- Object relationships
- Data models
- Experience configuring:
- Workspaces
- Business Rules
- Profiles and permissions
- Reports and dashboards
- Navigation sets
- Knowledge of Oracle Service Cloud Customer Portal and Browser User Interface (BUI).
- Experience with data migration and bulk data management.
- Strong troubleshooting and problem-solving skills.
- Experience working within Agile delivery environments.
- Excellent stakeholder management and communication skills.
Desirable Skills
- Experience with Oracle Service Cloud APIs (REST/SOAP).
- Knowledge of Oracle Digital Assistant or Oracle Fusion applications.
- Experience integrating Oracle Service Cloud with CRM, ERP, or other enterprise platforms.
- Oracle Service Cloud certifications.
- SQL and database design experience.
Qualifications
- Degree in Computer Science, Information Technology, or a related discipline, or equivalent commercial experience.
- Oracle Service Cloud certification desirable.
Key Competencies
- Strong analytical thinking
- Attention to detail
- Stakeholder engagement
- Problem-solving
- Team collaboration
- Ability to work independently
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Developer in Birmingham employer: Hays Technology
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Service Readiness Manager, you'll benefit from competitive daily rates and the opportunity to engage with diverse teams, enhancing your professional growth while ensuring the successful deployment of critical services. Our supportive culture prioritises employee development and provides a platform for meaningful contributions to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Developer in Birmingham
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Hays Technology or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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We think you need these skills to ace Developer in Birmingham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Hays Technology.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Hays Technology and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Hays Technology
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Hays Technology uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
