At a Glance
- Tasks: Design and develop advanced chatbot and voicebot solutions using Cognigy.AI.
- Company: Join a major organisation investing in Conversational AI and automation technologies.
- Benefits: Earn £600-£650 per day, hybrid working, and a chance to shape AI capabilities.
- Other info: Initial 6-month engagement with excellent career growth opportunities.
- Why this job: Work with cutting-edge AI tech and make a real impact on customer engagement.
- Qualifications: Extensive experience with Cognigy and strong integration skills required.
The predicted salary is between 72000 - 88000 £ per year.
We're seeking an experienced Cognigy Virtual Agent Engineer to join a major organisation undergoing significant investment in Conversational AI, Generative AI and automation technologies. This is a hands-on delivery role where you'll be responsible for developing advanced chatbot and voicebot capabilities, integrating enterprise platforms, and helping internal engineering teams build long-term expertise in AI-powered customer and employee engagement solutions. The successful consultant will play a key role in enabling the organisation to establish a sustainable Conversational AI capability.
Key Responsibilities- Design, develop and enhance chatbot and voicebot solutions using Cognigy.AI
- Integrate Cognigy with Azure OpenAI, Azure AI Search and enterprise platforms
- Deliver practical mentoring and technical enablement to internal engineering teams
- Design and implement Retrieval Augmented Generation (RAG) solutions
- Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows
- Build secure, scalable and compliant Generative AI solutions
- Document best practices, standards, SOPs and operational processes for ongoing support and governance
- Support integrations with contact centre, CRM, knowledge management and service management platforms
- Extensive experience delivering Cognigy chatbot and voicebot solutions
- Strong experience integrating Cognigy with enterprise systems and APIs
- Proven background delivering Conversational AI transformation initiatives
- Experience working with contact centre and telephony technologies
- Strong automation and systems integration capability
- Experience creating operational documentation, support models and governance frameworks
- Hands-on Azure OpenAI experience
- Strong understanding of Large Language Models (LLMs) and Prompt Engineering
- Experience designing and implementing RAG architectures
- Experience with Azure AI Search and knowledge retrieval solutions
- Understanding of Responsible AI, governance and enterprise security considerations
- NICE CXone integration experience
- Microsoft Teams integrations
- CRM platform integrations
- IT Service Management platform integrations
- Experience developing AI-powered employee assistants and service desk automation solutions
- £600-£650 per day Outside IR35
- Initial 6-month engagement
- Hybrid working 2 days per week on-site in the Midlands
- Opportunity to shape a large-scale Conversational AI and Generative AI capability
- Work with cutting-edge AI technologies including Cognigy, Azure OpenAI, RAG and LLM-powered solutions
Cognigy Specialist in Birmingham employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
