At a Glance
- Tasks: Lead major incidents, coordinate teams, and drive service recovery in a dynamic environment.
- Company: Join a large-scale enterprise with a focus on crisis management and operational resilience.
- Benefits: Competitive daily rate, hybrid work model, and long-term contract until November 2027.
- Other info: Opportunity to work in a fast-paced environment with significant career growth potential.
- Why this job: Make a real impact by managing critical incidents and improving service delivery.
- Qualifications: Experience in crisis management and strong communication skills are essential.
An exciting opportunity has arisen for an experienced Crisis Manager / Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle.
Key Responsibilities
- Lead and manage Major Incidents across complex enterprise environments.
- Coordinate technical and business stakeholders during service outages.
- Drive rapid service restoration and recovery activities.
- Chair incident bridge calls and escalation meetings.
- Provide timely updates to senior leadership and key stakeholders.
- Issue Major Incident communications and notifications.
- Ensure accurate incident documentation and lifecycle management.
- Facilitate post-incident reviews, root cause analysis and lessons learned activities.
- Work closely with Problem Management teams to prevent recurring incidents.
- Contribute to the continuous improvement of Incident Management processes and operational resilience.
Essential Experience
- Proven experience as a Major Incident Manager, Crisis Manager, Incident Manager or Service Operations Lead.
- Experience managing P1/P2/Critical incidents within large enterprise environments.
- Strong stakeholder management and executive communication skills.
- Experience facilitating incident bridges and coordinating cross-functional recovery teams.
- Solid understanding of Incident Management, Problem Management and Service Recovery processes.
- Ability to make informed decisions under pressure in time-critical situations.
- Experience operating within structured IT Service Management environments (ITIL).
Desirable Experience
- Financial Services, Banking or other highly regulated industry experience.
- Experience working within 24/7 operational environments.
- Exposure to operational resilience, risk management and governance frameworks.
Key Skills
- Major Incident Management
- Crisis Management
- Service Recovery
- Stakeholder Management
- Executive Communications
- Root Cause Analysis
- Problem Management
- ITIL
- Operational Resilience
- Risk Management
Candidate Requirements
- BPSS eligible.
- Able to work via Umbrella company.
- Available to attend the Barnsley office 60% of the working week.
- Strong communicator with the ability to engage stakeholders at all levels.
Crisis Manager (Contract) in Barnsley employer: Hays Technology
Join a dynamic technology team as an Application Engineer/Web Developer, where innovation meets collaboration in a fast-paced environment. Enjoy flexible working arrangements and an industry-leading benefits package, including a generous bonus and pension scheme, while contributing to the development of high-quality digital platforms. With ample opportunities for professional growth and a culture that promotes knowledge sharing and best practices, this role is perfect for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Manager (Contract) in Barnsley
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like Hays Technology when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from Hays Technology!
We think you need these skills to ace Crisis Manager (Contract) in Barnsley
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Crisis Manager (Contract), make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at Hays Technology. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at Hays Technology
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at Hays Technology.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit Hays Technology in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at Hays Technology.
