At a Glance
- Tasks: Support and maintain an Amazon Connect environment while transitioning to a new contact centre platform.
- Company: Join a dynamic team focused on innovative cloud solutions.
- Benefits: Hybrid working, competitive pay, and hands-on experience in a cutting-edge environment.
- Other info: Flexible contract role with opportunities for professional growth.
- Why this job: Be at the forefront of cloud technology and make a real impact on service delivery.
- Qualifications: Experience with AWS and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
We are supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.
Key Responsibilities:
- Provide day-to-day support across Amazon Connect voice, email and chat channels
- Manage BAU activity, including incidents, defects, backlog and incomplete deliverables
- Take ownership of the platform through a structured handover and knowledge capture
- Produce and enhance technical documentation, including:
- Contact flows / IVR logic
- Routing and queue configuration
- Integration architecture
- Carry out hands-on engineering tasks including:
- Configuration changes
- Debugging and issue resolution
- System optimisation
- Support transition activity, including:
- Understanding current AWS configurations
- Mapping functionality to the target platform
AWS Engineer employer: Hays Technology
As an AWS Engineer with us, you will join a dynamic team that values innovation and collaboration, offering a hybrid working model that promotes work-life balance. Our supportive work culture encourages continuous learning and professional growth, providing you with the opportunity to enhance your skills while contributing to impactful projects in a fast-paced environment. With a focus on employee well-being and development, we ensure that our team members feel valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the AWS community, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your work with Amazon Connect and any relevant projects. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common AWS scenarios and hands-on tasks. Practice explaining your thought process while solving problems, as this will demonstrate your expertise and approach to real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace AWS Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the AWS Engineer role. Highlight your experience with Amazon Connect and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:In your application, don't shy away from showcasing your technical skills. Mention specific tools and technologies you've used, especially those related to AWS and contact centre platforms. This helps us see your hands-on experience.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets to the point!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Technology
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss your hands-on experience with voice, email, and chat channels, as well as any specific configurations you've managed. This will show that you're not just familiar with the platform but can also take ownership of it.
✨Prepare for Technical Questions
Expect to face technical questions related to AWS configurations and troubleshooting. Practise explaining your approach to debugging and issue resolution, and be prepared to share examples of how you've optimised systems in the past. This will demonstrate your problem-solving skills and technical expertise.
✨Showcase Your Documentation Skills
Since producing and enhancing technical documentation is a key responsibility, come prepared with examples of documentation you've created in previous roles. Discuss how you ensure clarity and usability in your documents, as this will highlight your attention to detail and commitment to a supportable environment.
✨Understand the Transition Process
Familiarise yourself with the transition from Amazon Connect to CXone. Be ready to discuss how you would manage this process, including mapping current functionalities to the new platform. Showing that you understand the importance of continuity will set you apart as a candidate who can contribute effectively from day one.
