At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 and other IT applications.
- Company: Dynamic tech company offering hybrid working in Sheffield.
- Benefits: Competitive salary up to £45,000, flexible working, and professional development.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Join a team that drives innovation and improves business-critical systems.
- Qualifications: Experience with Microsoft Dynamics 365 and strong problem-solving skills.
The predicted salary is between 45000 - 45000 £ per year.
The Applications Support Analyst will play a key role in supporting and enhancing business-critical systems across the group, including Microsoft Dynamics 365 Business Central, Microsoft 365, and Power Platform technologies. The role supports the effective operation of IT applications, ensures timely resolution of issues, and contributes to the continuous improvement of systems and processes.
Responsibilities
- Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive)
- Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner
- Escalate complex or unresolved issues to third-party vendors or senior IT colleagues
- Maintain and update support documentation and resolution logs
- Ensure business continuity through prompt issue management
- Provide user support across the organisation in line with SLAs
- Support the design and enhancement of PowerApps solutions to meet business needs
- Assist in maintaining and developing Power BI dashboards to provide actionable insights
- Collaborate with internal teams to identify automation opportunities using Power Platform tools
- Work with business users to scope and test new app or report features
- Contribute to the integration of data sources and systems within the Microsoft ecosystem
- Help train users on PowerApps
Application Support Analyst (Dynamics 365) employer: Hays Technology
As an Application Support Analyst at our Sheffield location, you will join a dynamic team that values innovation and collaboration, offering a hybrid working model that promotes work-life balance. We provide comprehensive training and development opportunities to help you grow your skills in Microsoft Dynamics 365 and Power Platform technologies, while our supportive work culture encourages continuous improvement and teamwork. With competitive salaries and a commitment to employee well-being, we are dedicated to creating a rewarding environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst (Dynamics 365)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Analyst roles and practice your answers. We recommend using the STAR method to structure your responses – it really helps to showcase your skills.
✨Tip Number 3
Show off your skills! If you’ve worked with Microsoft Dynamics 365 or Power Platform, be ready to discuss specific projects or challenges you’ve tackled. Real-life examples make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst (Dynamics 365)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Microsoft Dynamics 365 and any relevant tools like Power Platform. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting business-critical systems and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled issues in the past, especially with IT applications. We’re keen on candidates who can demonstrate their troubleshooting abilities and proactive approach to problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hays Technology
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central and related tools. Be ready to discuss specific features, functionalities, and how you've used them in past roles. This shows you're not just familiar with the software but can also leverage it effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've resolved incidents or service requests in previous positions. Think about a time when you faced a complex issue and how you approached it. This will demonstrate your problem-solving abilities and your commitment to timely resolution.
✨Highlight Your Collaboration Experience
Since the role involves working with various internal teams, be ready to talk about your experience collaborating with others. Share specific instances where you identified automation opportunities or contributed to system enhancements, showcasing your teamwork and communication skills.
✨Be Ready to Discuss User Training
User support and training are key parts of this role. Prepare to explain how you've trained users on new applications or features in the past. Highlight your ability to simplify complex concepts and ensure users feel confident in using the tools at their disposal.
