At a Glance
- Tasks: Provide desk side support and troubleshoot hardware/software issues in a secure environment.
- Company: Join a global leader in advanced technology and IT services.
- Benefits: Competitive pay, long-term contract, and a structured working environment.
- Other info: Opportunity for career growth in a stable, professional team.
- Why this job: Gain valuable experience in a high-profile, security-cleared programme.
- Qualifications: Must have active SC clearance and experience in end-user support.
The predicted salary is between 22 - 22 € per hour.
Rate: £25.75 per hour (Umbrella)
Duration: 6 months
Location: Andover - On-site 5 days a week
Your new organisation
We are supporting a global leader in advanced technology, delivering complex engineering and IT services in a highly secure environment. Due to increased demand, we are looking for experienced SC-cleared IT Support Engineers to join an on-site support team in Andover, providing critical desk side and end-user support services. This is a long-term contract opportunity offering stability, a structured working environment, and the chance to contribute to a high-profile, security-cleared programme.
Your new role
You will be responsible for managing incidents and service requests in a Wintel environment, supporting end users across a range of hardware and software issues. You will troubleshoot and resolve faults across laptops, desktops, and mobile devices, including hardware break/fix and system configuration, working primarily with Windows 10/11, Microsoft Office, and collaboration tools. You will ensure all tickets are managed effectively and within SLA, while maintaining high standards of customer service. Alongside BAU support, you will act as a senior presence on site, supporting colleagues, maintaining process adherence, and helping to drive service improvement. You will take ownership of your workload, contribute to knowledge sharing, and operate confidently both independently and as part of a wider team.
What You'll Need to Succeed
You will have proven experience in desk side or end-user support, with strong knowledge of Windows environments and Microsoft technologies. Experience supporting laptops, desktops, and mobile devices (including Apple and Android) is essential, along with solid hardware troubleshooting capability. Strong communication skills, attention to detail, and the ability to work autonomously are key to success in this role. Critically, you must hold an ACTIVE SC (Security Check) clearance to be considered for this role. Candidates who do not currently hold active SC clearance will not be considered under any circumstances. You must clearly state your SC clearance status on both your CV and application, including confirmation that it is active and transferable. Applications without this will be rejected. You must also be a UK citizen and UK-born and be willing to undergo DV clearance once in the role.
What You'll Get in Return
In return, you'll be joining a long-term, secure contract within a highly structured and well-run environment, offering stability through to the end of 2026. You'll be part of a professional on-site support team working on a high-profile programme, with clear processes, consistent workload, and the opportunity to operate in a security-cleared setting that strengthens your CV.
What You Need to Do Now
If you hold ACTIVE SC clearance and have the required desk side support experience, apply now with your up-to-date CV clearly displaying your SC clearance status. Please note: applications without active SC clearance explicitly stated will not be reviewed. We are submitting profiles immediately, so early application is strongly recommended.
IT Support Engineer (Desk side) - SC Cleared in Andover employer: Hays Technology
Join a global leader in advanced technology as an IT Support Engineer in Andover, where you'll enjoy a stable, long-term contract in a structured environment. With a focus on professional development and a commitment to high standards of customer service, this role offers the unique opportunity to work on a high-profile, security-cleared programme while being part of a dedicated on-site support team. Experience the benefits of working in a secure setting that not only enhances your skills but also strengthens your CV.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Desk side) - SC Cleared in Andover
✨Tip Number 1
Get your SC clearance status front and centre! Make sure it’s clearly stated on your CV and application. We want to see that you’re ready to roll with the necessary security checks.
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with potential employers, share specific examples of how you've tackled hardware and software issues in the past. We love a good success story!
✨Tip Number 3
Be proactive in your job search! Don’t just wait for opportunities to come to you. Apply through our website and keep an eye out for new roles that match your skills. The sooner you apply, the better your chances!
✨Tip Number 4
Network like a pro! Connect with others in the IT support field, attend industry events, and engage on platforms like LinkedIn. We can help you find connections that might lead to your next big opportunity.
We think you need these skills to ace IT Support Engineer (Desk side) - SC Cleared in Andover
Some tips for your application 🫡
Show Off Your SC Clearance:Make sure to clearly state your active SC clearance status right at the top of your CV and application. We can't stress this enough – if it’s not there, your application might get tossed aside!
Tailor Your CV:When you’re applying, tweak your CV to highlight your experience with Windows environments and Microsoft technologies. We want to see how your skills match up with what we need for the IT Support Engineer role.
Be Specific About Your Experience:In your application, don’t just say you have experience; give us the details! Mention specific hardware and software issues you've tackled, especially with laptops, desktops, and mobile devices. This helps us see you in action!
Apply Through Our Website:We recommend applying through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft Office, as well as any other relevant software. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past, especially with laptops and mobile devices.
✨Highlight Your SC Clearance
Since active SC clearance is a must for this role, ensure you clearly state your SC status on your CV and during the interview. This will show that you're not only qualified but also ready to hit the ground running.
✨Demonstrate Strong Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with end users. Practice explaining technical issues in simple terms and be ready to showcase your customer service skills during the interview.
✨Showcase Your Problem-Solving Ability
Prepare examples of how you've taken ownership of incidents and resolved them efficiently. Discuss your approach to managing tickets within SLA and how you contribute to service improvement, as this will highlight your proactive attitude.
