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- Tasks: Be the friendly face for tenants, resolving their housing queries and complaints.
- Company: Join a supportive team in the housing sector focused on customer satisfaction.
- Benefits: Gain valuable experience in customer service and housing management.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives by helping them with their homes.
- Qualifications: Previous housing experience and strong communication skills are essential.
We're looking for a warm, friendly, and proactive Customer Services Advisor with previous housing experience to join a busy team. In this role, you will be the first point of contact for tenants, providing high-quality customer service and helping resolve queries and complaints relating to their homes.
You will use our Housing Management Systems to log, track, and update cases, ensuring every tenant receives a timely, accurate, and supportive response.
Key Responsibilities- Act as the main contact for tenants regarding property-related issues, repairs, and complaints.
- Handle inbound calls, emails, and online enquiries with empathy, professionalism, and efficiency.
- Assess and triage property complaints, ensuring accurate recording and appropriate escalation.
- Use Housing Management Systems to manage cases, update records, and track progress.
- Work collaboratively with Property Services, Repairs, and other internal teams to ensure swift resolutions.
- Maintain high customer satisfaction by ensuring tenants feel heard, supported, and informed.
- Adhere to policies, service standards, and compliance requirements within the housing sector.
We're looking for someone who brings:
- Essential housing sector experience (social housing, local authority, or housing association).
- Strong customer service background with the ability to handle complaints calmly and professionally.
- Excellent verbal and written communication skills.
- Confidence in using Housing Management Systems (e.g., Northgate, Orchard, Civica, etc.).
- A warm, approachable manner with genuine empathy for tenants' needs.
- Strong attention to detail and ability to maintain accurate records.
- Good problem-solving skills and the ability to work under pressure.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Customer Service - Housing in Accrington employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Housing in Accrington
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your housing experience and customer service skills.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've handled tenant complaints or property issues in the past. This will demonstrate your ability to think on your feet and provide high-quality service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service - Housing in Accrington
Some tips for your application 🫡
Show Your Warmth: When writing your application, let your friendly personality shine through! Use a warm tone that reflects your proactive approach to customer service, as this is key for the role.
Highlight Relevant Experience: Make sure to emphasise your previous housing experience. Mention specific roles or situations where you’ve successfully handled tenant queries or complaints, showcasing your expertise in the housing sector.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, ensuring we can easily see how you meet the requirements of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hays Technology
✨Know Your Housing Sector
Brush up on your knowledge of the housing sector, especially if you have experience with social housing or local authorities. Be ready to discuss specific challenges tenants face and how you can help resolve them.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles where you handled complaints or difficult situations with empathy and professionalism. Highlight your ability to keep calm under pressure and ensure tenant satisfaction.
✨Familiarise Yourself with Housing Management Systems
If you've used systems like Northgate or Civica, be prepared to talk about your experience. If not, do a bit of research on these tools so you can demonstrate your willingness to learn and adapt.
✨Practice Active Listening
During the interview, show that you can listen actively. Respond thoughtfully to questions and ask clarifying questions if needed. This will reflect your warm and approachable manner, which is key for this role.