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For Companies At a Glance
- Tasks: Join a dynamic IT team to deliver innovative technical solutions and support strategic projects.
- Company: Public sector organisation transforming user experience with technology.
- Benefits: Competitive salary, hybrid working, generous leave, and a public sector pension.
- Why this job: Make a real impact in IT while developing your skills in a supportive environment.
- Qualifications: Experience in infrastructure, networking, cloud, and cyber security at a 3rd line level.
- Other info: Opportunity for professional growth and collaboration on exciting AI projects.
Your new company
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
3rd Line Technical Solutions Engineer required on a permanent basis for a public sector organisation based in the West Yorkshire area. The organisation is using technology to transform its end user experience and it is a great time to join the Technical Solutions Team.
Your new role
As a 3rd Line Technical Solutions Engineer, you\’ll join a dynamic and collaborative IT team, playing a key role in delivering secure, scalable, and supportable technical solutions across infrastructure, networking, end-user computing, and cyber security. You\’ll act as a third-line escalation point for complex incidents, lead on strategic IT projects, and contribute to the responsible adoption of AI technologies across the organisation.
You\’ll support governance activities including risk assessments, security reviews, and compliance with Cyber Essentials Plus, GDPR, and NHS DSP Toolkit standards. You\’ll also maintain technical documentation and contribute to the IT knowledge base.
What you\’ll need to succeed
To be successful in this role, you\’ll bring:
Proven experience working with infrastructure, networking, cloud and cyber security technology at a 3rd line level
Strong technical expertise and problem-solving skills
Ability to communicate complex technical concepts to varied audiences
Experience delivering IT projects in complex environments
Knowledge of ITIL frameworks and governance processes
Familiarity with AI technologies and their ethical deployment is highly desirable
What you\’ll get in return
You\’ll be part of a supportive and innovative IT team that values collaboration, continuous improvement, and professional development.
Competitive salary negotiable on experience between £47,000 and £55,000
Hybrid and flexible working (1-2 days a week in the office)
Generous annual leave and public sector pension scheme plus various other benefits What you need to do now
If you\’re interested in this role, click \’apply now\’ to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C\’s, Privacy Policy and Disclaimers which can be found at (url removed)
3rd Line Technical Solutions Engineer employer: Hays Technology
Contact Detail:
Hays Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Technical Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios related to 3rd line support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with articulating your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex incidents in the past. This will demonstrate your ability to handle the challenges of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and interests right there.
We think you need these skills to ace 3rd Line Technical Solutions Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with infrastructure, networking, and cyber security. We want to see how your skills match the role of a 3rd Line Technical Solutions Engineer, so don’t hold back on showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our dynamic IT team and how you can contribute to transforming the end user experience. Keep it engaging and relevant to the job description.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled complex incidents or led IT projects. We love seeing how you approach challenges, especially in a collaborative environment like ours!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Just scroll down and click 'Apply' – we can’t wait to hear from you!
How to prepare for a job interview at Hays Technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of infrastructure, networking, cloud, and cyber security technologies. Be ready to discuss specific projects you've worked on and how you tackled complex incidents. This will show that you have the strong technical expertise they’re looking for.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to present your ideas to varied audiences, so being able to break down jargon will demonstrate your communication skills and adaptability.
✨Familiarise Yourself with Governance Standards
Since the role involves compliance with Cyber Essentials Plus, GDPR, and NHS DSP Toolkit standards, it’s crucial to understand these frameworks. Prepare examples of how you've contributed to governance activities in past roles to showcase your experience.
✨Show Enthusiasm for AI Technologies
With a focus on the responsible adoption of AI technologies, express your interest and any relevant experience you have in this area. Discuss ethical deployment and how you see AI enhancing IT solutions, which will align well with their goals.
