At a Glance
- Tasks: Provide on-site IT support, handle hardware installations, and troubleshoot user issues.
- Company: Join a leading independent telecom and services provider.
- Benefits: Earn between £14.90 and £19.33 per hour with flexible working hours.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Be the go-to tech hero and make a real difference in users' daily experiences.
- Qualifications: Experience in IT support and a valid UK driving licence required.
The predicted salary is between 26 - 30 £ per hour.
Join a leading independent telecom and services provider as a Technician 2!
Job Overview: As a Tech 2, you will provide on-site IT support either as part of a team or as the primary point of contact, handling hardware installations, laptop builds, desk-side assistance, and troubleshooting for users and meeting rooms. You will also maintain accurate ServiceNow records, adhere to standard procedures, perform proactive checks, manage warranty repairs, handle walk-up queries, and escalate issues as required while holding a valid UK driving licence.
Location: Warrington WA3 7TH
Rate: An hourly rate, in-scope IR35, of £14.90 (PAYE) OR £19.33 (via a Hays Approved Umbrella Company).
Contract Length: 22 Jun 2026 - 30 Aug 2030
Shift Pattern: Mon - Fri, 09:00 - 17:30
Key Responsibilities:
- Working either within a team on site or as the single point of contact for site.
- Provide desktop hardware installation and swap services and assist users if required.
- To start automated builds and simple scripted post-login configuration on laptop computers in the case of software failure, and manage hardware repair through the customer defined warranty routes where required.
- Provide desk side support functions to the customer if needed and handle walk-up queries for software and hardware issues.
- Upkeep of system records, principally ServiceNow.
- Strict adherence to procedures, scripts and policies is a must.
- Proactive scheduled desk and meeting room checks to ensure maximum possible availability.
- Meeting room support and fault diagnosis.
- Ensure the Team Leaders are aware of any issues or potential escalations.
Additional Information:
Interview Process: MS Teams/Telephonic/In-person
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Technician - £14.9 - £19.3 An Hour employer: Hays Talent Solutions
Join a dynamic and supportive team at a leading independent telecom and services provider in Warrington, where your contributions as a Technician will be valued and recognised. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you can advance your career while enjoying a collaborative work culture that prioritises innovation and excellence. Enjoy competitive pay rates and the chance to work in a vibrant location that fosters both professional and personal fulfilment.
