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- Tasks: Manage incident queues, coordinate engineers, and deliver top-notch customer service.
- Company: Join a leading independent tech and services provider in Glasgow.
- Benefits: Competitive hourly rate with flexible work hours and potential for growth.
- Other info: Opportunity to learn basic technical tasks with provided training.
- Why this job: Be part of a dynamic team and enhance your organisational skills while making an impact.
- Qualifications: Strong communication, prioritisation skills, and attention to detail required.
The predicted salary is between 12 - 16 £ per hour.
Join a leading independent technology and services provider as a Site Administrator/Scheduler.
Job Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail.
Location: Glasgow G74 5LP
Rate: An hourly rate, in-scope IR35, of £12.75 (PAYE) OR £16.54 per hour (via a Hays Approved Umbrella Company).
Length: 18 May 2026 to 30 June 2027
Work Schedule: 09:00 to 17:30
Key Responsibilities
- Manage Incident and Request Queues.
- Liaise daily with customers.
- Book, reschedule, and manage customer appointments.
- Close jobs efficiently and accurately.
- Coordinate and manage the work distribution of onsite engineers.
- Adapt quickly to changing workloads, often at short notice.
- Ensure all tasks are completed within SLA targets.
- Maintain accurate records and documentation throughout all activities.
Technical Administrative Duties
Perform basic technical tasks (training and documentation provided), including:
Scheduler (Resource) employer: Hays Talent Solutions
Contact Detail:
Hays Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler (Resource)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your ability to manage incident queues and coordinate effectively, as these are key for the Scheduler role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t wait around. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up on them. Use a spreadsheet to note down where you've applied, the roles, and any deadlines. This will help you manage your time and ensure you don’t miss out on opportunities.
We think you need these skills to ace Scheduler (Resource)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Scheduler role. We want to see how your skills in managing queues and coordinating tasks shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your personality! Share why you’re excited about the role and how your attention to detail and communication skills make you a perfect fit.
Showcase Your Customer Service Skills: Since delivering high-quality customer service is key, include examples of how you've successfully managed customer interactions in the past. We love to see real-life stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hays Talent Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Scheduler. Familiarise yourself with managing incident and request queues, as well as coordinating onsite engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since liaising with customers is a key part of the job, be prepared to demonstrate your communication skills during the interview. Think of examples where you've effectively communicated with clients or team members, especially in high-pressure situations. This will highlight your ability to deliver high-quality customer service.
✨Highlight Your Prioritisation Skills
The role requires strong prioritisation abilities, so come ready with examples of how you've managed multiple tasks or adapted to changing workloads. Discuss specific instances where you successfully met deadlines or SLA targets, as this will show your potential employer that you can handle the demands of the position.
✨Prepare for Technical Questions
Even though training will be provided, it's beneficial to brush up on basic technical knowledge related to the role. Be ready to discuss any relevant experience you have with administrative tasks or technical duties. This will demonstrate your willingness to learn and adapt, which is crucial for success in this position.