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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support contact centre operations.
- Company: Join a leading global automotive brand with a strong customer-centric culture.
- Benefits: Competitive pay, modern facilities, and potential for permanent roles.
- Other info: Flexible hybrid working and full training provided.
- Why this job: Make a real difference to customers while developing valuable skills.
- Qualifications: Experience in customer-focused environments and strong communication skills.
The predicted salary is between 30000 - 31000 £ per year.
Location: Tongwell, Milton Keynes - hybrid working
Hours: 37.5 hours per week: 09:00 - 17:00 with a 30-minute lunch and a 15-minute break.
Start: ASAP
Duration: 12 months initially
Basic Rate: £14.77 per hour
Your New Role:
In this role, you will play a vital role in delivering exceptional customer experiences while supporting the smooth day-to-day running of our contact centre operations. This is a fast-paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career within the company, with the potential to progress into permanent opportunities across the business.
You will be:
- Handling inbound customer enquiries via phone and email
- Managing escalated queries with professionalism, empathy, and sound decision-making
- Identifying and supporting vulnerable customers with care and patience
- Working collaboratively with colleagues to resolve issues at the first point of contact where possible
- Maintaining a customer first approach while meeting operational targets
- Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards
What You'll Need to Succeed:
- Have experience in a fast-paced, customer-focused environment (financial services preferred but not essential)
- Stay calm and resilient under pressure
- Are flexible and adaptable, happy to support where needed most
- Communicate clearly and confidently with customers and colleagues
- Enjoy working as part of a collaborative, team-oriented culture
- Are motivated by helping customers and delivering the best possible service and outcomes
Compliance & Integrity:
You’ll work to the highest standards, ensuring compliance with:
- FCA regulations
- Data Protection (DPA)
- Anti Money Laundering
- SAF, ECCD, Code of Conduct
- Anti Bribery and Corruption policies
Full training will be provided.
What You'll Receive in Return:
- Opportunity: Work with a leading automotive brand.
- Modern Facilities: The spacious, modern headquarters in Tongwell, Milton Keynes, offer amenities such as an on-site café, hot desks, and free parking
- Technology: Contingent workers receive their own laptop.
- Silent Room: A dedicated space in the Tongwell office for prayer or reflection.
- Long-Career Progression: Potential for permanent role opportunities.
Join Us:
If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer-centric culture.
Customer Operations Specialist in Milton Keynes employer: Hays Talent Solutions
Contact Detail:
Hays Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist in Milton Keynes
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer enquiries, being clear and confident is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment, being flexible is crucial. Share examples from your past experiences where you've successfully adapted to change or handled unexpected challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the company while you're at it.
We think you need these skills to ace Customer Operations Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations Specialist role. Highlight any customer service experience and show us how you’ve handled challenging situations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer experiences and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your ability to communicate clearly and confidently. Whether it’s in your CV or cover letter, let us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hays Talent Solutions
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Specialist role. Familiarise yourself with the key responsibilities, such as handling customer enquiries and managing escalated queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in a customer-focused environment. Highlight situations where you handled difficult customers or resolved issues effectively. This will illustrate your ability to stay calm under pressure and your commitment to delivering exceptional service.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with colleagues, be ready to discuss how you thrive in a team-oriented culture. Share specific instances where you've collaborated with others to achieve a common goal, showcasing your flexibility and adaptability in a fast-paced environment.
✨Understand Compliance and Regulations
Familiarise yourself with the compliance standards relevant to the role, such as FCA regulations and data protection policies. Being knowledgeable about these areas will not only impress your interviewers but also demonstrate your commitment to maintaining high standards in customer interactions.