At a Glance
- Tasks: Support IT equipment by inspecting, testing, and cleaning devices in a fast-paced environment.
- Company: Join a leading independent technology and services provider.
- Benefits: Competitive hourly rate, flexible work schedule, and potential for contract extension.
- Other info: Great opportunity for career growth and hands-on experience in IT.
- Why this job: Make a real impact while developing your skills in a dynamic tech environment.
- Qualifications: Strong communication skills and previous IT hardware support experience required.
The predicted salary is between 18.53 - 18.53 £ per hour.
Join a leading independent technology and services provider as IT Technical Support L2.
The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Your duties will include:
- Filtering, visually inspecting, testing and cleaning various types of IT equipment including laptops, desktops, screens, handhelds and mobile devices.
- Liaising with internal teams whilst building relationships, escalating any issues with the supervisor that may affect delivery to our customers.
- Being extremely well-organised in your approach to asset tracking and traceability of those assets.
- Delivering against the core values of Field and Lifecycle Services.
- Embracing change and being an advocate of our values.
Location: Hatfield AL10 9TW
Rate: An hourly rate, in-scope IR35, of £14.29 (PAYE) OR £18.53 per hour (via a Hays Approved Umbrella Company).
Contract Length: 6 months (Potential for extension)
Work Schedule: Monday - Friday (7:00 - 15:00)
Key Responsibilities:
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Organising, analysing and handling of tickets in the company computer system.
- Filtration, inspection, testing and cleaning of all device types.
- Preparing new and repaired hardware.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining assets using an accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance into the workshop.
- Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
The Ideal Candidate:
- Excellent Administration and communication skills, both written and oral.
- Previous knowledge of Microsoft applications.
- Previous experience of supporting IT hardware at a software and hardware level.
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.
- Able to gain OEM and standard IT accreditations.
- ITIL Experience preferred.
- Previous experience working in a corporate IT environment is an asset.
- Excellent time management and organisational skills.
- Willing to take initiative and be hands-on.
- Sense of urgency.
- Flexible Collaborator.
- Experience in building effective relationships and team working.
- A confident, professional, positive, and proactive approach.
- Ability to multi-task and prioritise workload.
- Able to apply initiative and have integrity.
- Pro-active approach to self-development.
Additional Information:
Interview Process: In Person/Teams
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Technical Support employer: Hays Talent Solutions
As a Warehouse Operative with our leading independent technology and services provider in Wakefield, you will be part of a dynamic team that values collaboration and efficiency. We offer competitive pay rates, a supportive work culture, and opportunities for professional growth within a thriving environment. Join us to contribute to meaningful projects while enjoying a structured work schedule that promotes work-life balance.
