About role:
As an IT Technical Support with expertise in the Operations team, you will collaborate with our client's department. You will be responsible for Administration. Our client is currently looking for a recruit to join their current team. Below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm Monday to Friday.
Shifts: Monday to Friday (37.5 hours)
Job Description:
Your duties will include:
Filtering, visually inspecting, testing and cleaning various device types of IT equipment including, laptops, desktops, screens, handhelds and mobile devices etc. Carrying out configuration software builds and repairs on various customer devices. Work includes software builds, software updates, repairs, diagnostic fault-finding and preparing kit to be shipped to various customers. The right candidate will have experience in configuration software builds, problem-solving and fault-finding, laptop and desktop repairs, be familiar with software and hardware components of tablets, desktops and laptops. Logging issues and closing calls on the company computing system.
Responsibility
Troubleshooting incidents, software and hardware
Resolution of software and hardware issues (laptop, desktop, mobile devices)
Installation of spare parts and configuration of laptops, desktops and tablets
Organising, analysing and handling of tickets in the company computing system.
Preparing new and repaired hardware
Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
Escalating any potential customer SLA impacts to the relevant teams.
Staging laptops and PC's with pre-defined builds
General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
Assistance in specific tasks where prompt investigation and resolution are required.
Maintaining a functional and accurate location system to ensure precise asset management.
6S Implementation and ongoing maintenance of the workshop
Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
Must be able to work on their own initiatives and prioritise workloads...
Tech Ops 2 - CCFGP1JP in Hatfield employer: Hays Talent Solutions
Join a dynamic and innovative technology provider in Birmingham, where we prioritise employee growth and development. Our collaborative work culture fosters creativity and technical excellence, offering you the chance to enhance your skills while delivering exceptional customer service. With competitive pay and a supportive environment, this role as a Customer Engineer is not just a job, but a pathway to a rewarding career in the tech industry.
