Join a leading independent technology and services provider as Reverse Line Operative! Job Overview: We are hiring a Warehouse Operative to manage returns and support customer warranty claims within SLA in a service logistics warehouse, requiring strong accuracy, attention to detail, and experience with administration, SAP, and web portals. You will handle serial number and asset tracking while working closely with the team to process reverse-line warranty claims for vendors such as HP, Lenovo, and Dell. Strong communication, teamwork, and a proactive, reliable work ethic are essential for success in this role. Location: Hatfield (AL10 9TW) Rate: £14.08 per hour (PAYE) OR £18.27 per hour (via a Hays Approved Umbrella Company), in-scope IR35 Contract Length: 02- Nov -2026 to 05 - May -2026 Hours: Monday to Friday (11:00 AM - 07:00 PM) Main Responsibilities Receipting of components and devices received from field engineers from break/fix calls using multiple ERP systems to process those parts through the scrap, store, repair, or warranty routes. Updating SAP accurately Correctly identify all vendor parts Working with our courier partners Checking the warranty on all vendors web portals and accurately processing accordingly Managing the Service Level Agreement (SLA) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy of serial and asset tracking Be meticulous when scanning components/devices onto the next stage of the process. Maintain high levels of housekeeping. Key Requirements Strong attention to detail and good analytical skills Ability to work well under pressure to achieve targets and keep within SLA. Well-rounded previous experience in warehouse practices Able to prioritise workloads. Work well in a team environment Has the ability to resolve queries through effective investigation. Good numerical and Excel skills Strong written and verbal communicational skills Excellent timekeeping and a flexible approach to work demands. Additional Information Interview Process: In-Person How to Apply:
Reverse Line Operative in Hatfield employer: Hays Talent Solutions
Join a dynamic and innovative technology provider in Birmingham, where we prioritise employee growth and development. Our collaborative work culture fosters creativity and technical excellence, offering you the chance to enhance your skills while delivering exceptional customer service. With competitive pay and a supportive environment, this role as a Customer Engineer is not just a job, but a pathway to a rewarding career in the tech industry.
