At a Glance
- Tasks: Support the full life cycle of IT equipment, from testing to repairs.
- Company: Join a leading UK tech services provider with a dynamic team.
- Benefits: Competitive hourly rate, flexible hours, and hands-on experience.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real impact in tech while developing your skills.
- Qualifications: Hands-on repair and configuration experience required.
The predicted salary is between 20.75 - 20.75 £ per hour.
Join a leading UK technology and technology services provider as an IT Configuration & Repair Technician!
We are seeking a motivated and detail-oriented Technical Operative 2 to join the Maintenance Service Centre in Hatfield. The role involves supporting the full life cycle of IT equipment, including testing, configuration, diagnostics, repairs, asset management, and customer deployments. The successful candidate will work in a fast-paced environment while maintaining high standards of quality, accuracy, and customer service.
Location: Hatfield AL10 9TW
Contract Length: 27 Jul 2026 - 27 Jan 2027
Rate: An hourly rate, in-scope IR35, of £15.99 (PAYE) OR £20.75 per hour (via a Hays Approved Umbrella Company).
Hours: Monday to Friday (07:00 - 15:00)
Key Responsibilities:
- Troubleshooting incidents, software and hardware
- Resolution of software and hardware issues (laptop, desktop, mobile devices)
- Installation of spare parts and configuration of laptops, desktops and tablets
- Organising, analysing and handling of tickets in the company computing system.
- Preparing new and repaired hardware
- Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
- Escalating any potential customer SLA impacts to the relevant teams.
- Staging laptops and PCs with pre-defined builds
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining a functional and accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance into the workshop
- Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
- Must be able to work on their own initiatives and prioritise workloads.
Key Requirements:
- Hands-on repair and configuration experience is a must.
- Willing to go through SC Clearance.
Interview Process: In Person/Teams
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
IT Configuration & Repair Technician in Hatfield employer: Hays Talent Solutions
Join a dynamic and innovative technology provider in Birmingham, where we prioritise employee growth and development. Our collaborative work culture fosters creativity and technical excellence, offering you the chance to enhance your skills while delivering exceptional customer service. With competitive pay and a supportive environment, this role as a Customer Engineer is not just a job, but a pathway to a rewarding career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Configuration & Repair Technician in Hatfield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hays Talent Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hays Talent Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hays Talent Solutions!
✨Direct Apply to Hays Talent Solutions
Let's not forget to apply directly through the Hays Talent Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Configuration & Repair Technician in Hatfield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hays Talent Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hays Talent Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hays Talent Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
